NOW TV app no longer showing on smart TV. Serial number H*RX*SJG******. I've reset my...

GetHuman1621659's customer service issue with Samsung from November 2018

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The issue in GetHuman1621659's own words
NOW TV app no longer showing on smart TV. Serial number H*RX*SJG******. I've reset my smart hub and then lost the games app on smart hub. On checking again the apps store NOW TV is still not showing - where has it gone? and where has the games app gone? its very disappointing. Please help sort this issue out, we re-subscribed to NOW TV and now I can't see it except on my tablet. I look forward to hearing from you
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Samsung

Customer service issue
Reported by GetHuman1621659
Nov 25th, 2018 - 10 mons ago
I have an issue with Samsung too
Not resolved
Seen by 3 customers so far
Similar issue to 1749 others
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Timeline
GetHuman1621659 started working on this issue
Nov 25th, 2018 3:08pm