Hi*My name is John Gray*Phone number ***********Ref number ***********We feel we are be...

GetHuman1503302's customer service issue with Samsung from November 2018

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The issue in GetHuman1503302's own words
Hi*My name is John Gray*Phone number ***********Ref number ***********We feel we are being messed around with our television *Claim *Samsung told us this would be fixed under warranty even though the warranty period had expired *Then we were told after * visits by the technician it is in the hands of a case manager because the problem could not be fixed with the view maybe a replacement or money back *No decision as to weather we would get either *How ever today I was told I refused service on the said television *We have never refused service *So with that I’ve been told today that you are sending the technician out again to fix it again *In the meantime we are sitting at home with a faulty product and we are so frustrated because we feel we are getting the run around *Please can this matter be resolved we are quite elderly and are stressed out *Samsung told us it ca be fixed then we’re told it can’t be fixed and it needs to be replaced *Thanks for your time *Regards John***********

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Samsung

Customer service issue
Reported by GetHuman1503302
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1592 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address

Timeline

GetHuman1503302 started working on this issue
Nov 5th, 2018 11:55pm

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