I pre-ordered two Note * devices from AT&T on the AT&T website which made me eligible...

GetHuman-shaunw's customer service issue with Samsung from September 2018

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The issue in GetHuman-shaunw's own words
I pre-ordered two Note * devices from AT&T on the AT&T website which made me eligible for the AKG Wireless headsets. I proceeded to submit the order form and everything went fine order was processed and shipped. Come time delivery the item was rejected by my delivery center in which I called FedEx to confirm what happen. They advised me that the item was in appropriately addressed. My delivery center address has a unit number listed but they said the unit number was not present on the post it only included the address and my name which then without a unit number they are unable to deliver it to me. My two tracking numbers are *************** and *************** which has not been returned to sender. I have contacted your customer service and promotions department and have gotten no resolve. I am contacting you in regards to getting this issue rectified as the postage not including the unit number was too, no error of mine. I would gladly accept coupon codes for Samsung.com if that's an option instead of waiting for the headsets to be back in stock if they are backordered.
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Samsung

Customer service issue
Reported by GetHuman-shaunw
Sep 4th, 2018 - 5 mons ago
I have an issue with Samsung too
Fixed
Seen by 5 customers so far
Similar issue to 1004 others
0 customers following this
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Timeline
GetHuman-shaunw started working on this issue
Sep 4th, 2018 2:18pm
GetHuman-shaunw indicated the issue is not fixed yet.
Sep 6th, 2018 6:34am
GetHuman-shaunw indicated the issue is not fixed yet.
Sep 6th, 2018 12:56pm