Horrible Customer Service and Waiting on Refund for defective new phone * months now!

GetHuman1061294's customer service issue with Samsung from August 2018

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The issue in GetHuman1061294's own words
Get refund for brand new defective phone they sent to me. ... April **th,**** I ordered a brand new Samsung Galaxy S* Plus directly from Samsung and it turned out to be defective. I never used it or had the phone hooked up for phone service. I called and tried troubleshooting for hours on phone with Samsung and problem could not be corrected so they sent me a return slip to print out for Fed Ex and I was told to return it for a refund of $***.**. So I did. Then Samsung mailed the phone back to me on May **th, **** as I forgot to put the charging cord in the box. I called Samsung again and they emailed me another slip for Fed Ex to pick up ad told me to put phone cord in box and mail it back again for my refund. Ticket*******. I called Fed Ex and clarified the phone was delivered to Samsung warehouse at **** Reeves Rd Suite *** Plainfield, IN ***** on May **rd, ****. TRK*************.*I called Samsung every week to see why my $***.** was not refunded into my bank account since Samsung verified also they got the phone back in the mail from me. Every time I talked to someone else and got a different story and lies saying the warehouse is checking it in then you will get your refund, they are processing your refund now and call back next week if you have not gotten it ect ect.I MEAN EVERY WEEK!Original order number is *DIHNS**ME. Return order number is *DILQUQ*VL. I have ALL receipts from Fed Ex, Email and bank where Samsung deducted money from my bank account in full. **June *th, **** Ref******** said I should have my refund by the **th and if I do not to call back. June **th, **** I called and Samsung said someone will contact me about my refund by the **th REF********. No one ever got back to me. I called July *th and was told it has been red flagged for attention and since they did that will get my refund any day. July **th, **** Samsung said it has been escalated to urgent so I will get refund any day now. I called twice this week and I was told by a rude manager after on hold for an hour that I could not be helped and basically got hung up on. Nothing she can do as refund and returns Department are handling it she said. I called back today August **st, **** and was told now I cannot get a credit unless corporate approves it as I never got approval to return the phone she said WHICH I DID and still have the email stating it was approved!! I NEVER USED THE PHONE! IT WAS DEFECTIVE!!**I should not have to wait what is almost * months now for a refund!! I bought another Samsung Galaxy S** new from Amazon right away when I returned my defective phone back thinking Samsung would have good customer service and that I would get my refund when Samsung received the phone back!! I am very unhappy about this right now and this problem is a HUGE inconvenience to me!! I also have been noticing that this happens to a lot of others at different sites online and that they are very unhappy dealing with Samsung. I need this resolved immediately. It is not right to hold my money hostage when I did all that I was told to in order to get my refund back.**What is going on so this is resolved and so I get my money back? No one really seems to know and constantly getting lied to and am being told different stories like I said. I am more than happy to send you ALL receipts and emails pertaining to this matter.**Christine Ferentz
It should NOT take * months to get a refund!
I want my refund for the defective phone I returned that I never even got to use.
I paid this phone off in full when ordered it.
Says this issue was resolved today. It is *:**pm *********. NO it has not been resolved!
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Samsung Galaxy S**
Customer service issue
Reported by GetHuman1061294
Aug 31st, 2018 - 5 years ago
Seen by 32 customers so far
Similar issue to 985 others
0 customers following this
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GetHuman1061294 started working on this issue
Aug 31st, 2018 6:44pm
GetHuman1061294 indicated the issue is not fixed yet.
Aug 31st, 2018 8:44pm
GetHuman1061294 indicated the issue is not fixed yet.
Aug 31st, 2018 10:04pm
GetHuman1061294 indicated the issue is not fixed yet.
Aug 31st, 2018 10:07pm
GetHuman1061294 indicated the issue is not fixed yet.
Sep 3rd, 2018 9:21pm

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