I am the not so proud owner of a Samsung washing machine that was recalled. I have talk...

GetHuman-monastan's customer service issue with Samsung from August 2018

3 views
 | 
741 similar
 | 
0 following
Help with my Samsung issue
First: share to improve GetHuman-monastan's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-monastan to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-monastan may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman-monastan's own words
I am the not so proud owner of a Samsung washing machine that was recalled. I have talked to the * *** Samsung people for three months now. Going from send us a picture to that picture has to be sent as a jpeg. One person would tell me I we have everything that you need to send us. Next person would say oh it's move down to accounting. Some supervisor told me it will be there in * to * days UPS is shipping. I had already asked that it be direct deposited in my account. So for the month of July my check supposedly has been floating around lost somewhere in the world from New Jersey to Alabama. I would like to have the money I am do deposited into my account I am so tired of dialing your * *** Samsung and listening to your people trying to make excuses over and over for your company. Samsung is a big enough corporation that this matter should have never taken this long. I would love to buy the new S* phone. It is a Samsung. I do not know if I will be purchasing another Samsung product or not. And that is sad to me because I have enjoyed all of my Samsung phones. Again, the refund that was due me papers were signed and filled out to be direct deposited into my account. They told me there was a problem with my account and they could not get it to go into my account. I called my bank and they said there had been no attempts. The man that told me my money was coming UPS was a supervisor, or was posing as one. The check was never sent UPS it was sent United States Postal Service. If it had been sent UPS as I was told it was going to be again, I would have my money and would be buying a Samsung S*. After * months of waiting on a refund on my washing machine I would like number one my check direct deposited into my account. Number two for all of the stress that this has put me under for the past * months I would like an unlocked Samsung S* or if you feel really bad about what's happened a Samsung S* plus is okay.
GetHuman-monastan did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman-monastan fixed the problem
We are waiting for GetHuman-monastan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-monastan fixes it.
This email address isn't valid

Samsung

Customer service issue
Reported by GetHuman-monastan
Aug 2nd, 2018 - 9 mons ago
I have an issue with Samsung too
Not resolved
Seen by 3 customers so far
Similar issue to 741 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-monastan started working on this issue
Aug 2nd, 2018 10:00pm