We bought a Samsung refrigerator ****. The ice maker was replaced ***** and again...

GetHuman841867's customer service issue with Samsung from July 2018

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The issue in GetHuman841867's own words
We bought a Samsung refrigerator ****. The ice maker was replaced ***** and again ****. No one ever returned any of my calls about this problem and I spoke to approximately * different representatives. I had to call daily and was told I could possibly get a full refund. Then Friday the tone changed and I was told this would be an onsite replacement - that Samsung didn't do refunds any longer. There is an obvious problem with the ice maker. I feel a full refund is in order as you clearly have a flawed product on the market. It is very disappointing to see the lack of customer service from your company.
GetHuman841867 did not yet indicate what Samsung should do to make this right.
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Samsung

Customer service issue
Reported by GetHuman841867
Jul 2nd, 2018 - 6 mons ago
I have an issue with Samsung too
Fixed
Seen by 8 customers so far
Similar issue to 545 others
0 customers following this
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Timeline
GetHuman841867 started working on this issue
Jul 2nd 3:17pm
GetHuman841867 indicated the issue is not fixed yet.
Jul 2nd 6:39pm
GetHuman841867 indicated the issue is not fixed yet.
Jul 3rd 5:45pm