I OWN A GS* * IT WAS ADVERTISED TO BE WATER PROOF*RESISTANT , FOR THE VERY FIRST TIME I...

GetHuman-hectoral's customer service issue with Samsung from June 2018

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The issue in GetHuman-hectoral's own words
I OWN A GS* * IT WAS ADVERTISED TO BE WATER PROOF*RESISTANT , FOR THE VERY FIRST TIME I SHOOT AN UNDER WATER VIDEO FOR ** *SECONDS AND NOW SCREEN IS BLACK, I TOOK THE DEVICE TO TMOBILE AND I WAS TOLD HAS WATER DAMAGE. HOW IS IT POSSIBLE A DEVICE YOU GUYS ADVERTISE TO BE RESISTANT TO WATER HAS WATER DAMAGE M WHEN MY PHONE IS IN PRISTINE CONDITION. NO MORE THAN * FEET OF WATER AND ** SECONDS LATER PHONE DOESNT WORK, NOW YOU WANT TO CHARGE ME $***.** TO FIX SOMETHING THAT OBVIOUSLY DOESNT PERFORMED THE WAY YOU ADVERTISE. I THINK I SHOULDNT BE PAYING ANYTHING IF WORKS THE WAY YOU DESCRIBED . FROM YOUR DECISION I WILL MAKE MINE TO KEEP BYING YOUR PRODUCTS , I HAVE A SOUND BAR, ** INCH CURVED TV , I ENJOY YOUR PRODUCTS. LETS SEE HOW YOU STAND BEHIND YOUR CUSTOMER
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Samsung

Customer service issue
Reported by GetHuman-hectoral
Jun 25th, 2018 - 6 mons ago
I have an issue with Samsung too
Fixed
Seen by 4 customers so far
Similar issue to 500 others
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GetHuman-hectoral started working on this issue
Jun 25th 4:59pm
GetHuman-hectoral indicated the issue is not fixed yet.
Jun 26th 5:10pm