I purchased a Samsung WA***P JHDWR Washer as well as a matching dryer on ******* from L...

GetHuman818001's customer service issue with Samsung from June 2018

Help with my Samsung issue
The issue in GetHuman818001's own words
I purchased a Samsung WA***P JHDWR Washer as well as a matching dryer on ******* from Lowe's Home Center, Inc at *** Cleveland Crossing Drive, Garner NC *****. At the same time I also purchased a * yr major appliance extended warranty for both items.**About a month ago my washer began to repeat the rinse*spin cycle. I did some research and discovered there has been a recall on the washer. Because of this recall my extended warranty won't honor any type of repair.**I've been dealing with the recall support center and they have told me there in no one in my area to fix the problem & the only solution is a $** rebate. I find this completely unacceptable. I have also talked to a family member who had the same problem with her washer & she lives in another city & state. She got the same response* they have no one in the area to fix the problem.**I find it hard to believe that Samsung has built a defective product & believes that $** is an acceptable solution. I have already spent $** on washing clothes at my local laundromat. I am so very upset! I assure you I will never purchase another Samsung product & will make sure that everyone I can reach is aware of this terrible experience.
GetHuman818001 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman818001 fixed the problem
We are waiting for GetHuman818001 to fix the problem and share the solution with the rest of us customers.
Please help with my Samsung issue
Do you have a customer issue as well?
We can help you get Samsung's attention and get better help faster. Tap below to get started.
Having Samsung issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Samsung email you?
This email address isn't valid


Customer service issue
Reported by GetHuman818001
Jun 25th, 2018 - 6 mons ago
I have an issue with Samsung too
Seen by 18 customers so far
Similar issue to 498 others
0 customers following this
Items needed
Order number (if applicable)
Billing address
Phone number on account
Email address
GetHuman818001 started working on this issue
Jun 25th 2:06pm
GetHuman818001 shared this issue with friends on Facebook
Jun 25th 2:07pm
GetHuman818001 indicated the issue is not fixed yet.
Jun 25th 3:22pm