My name is Evelyn Mciver and l have a Samsung refrigerator which l purchased in ****, a...

GetHuman-evelynmc's customer service issue with Samsung from June 2018

Help with my Samsung issue
My name is Evelyn Mciver and l have a Samsung refrigerator which l purchased in ****, at a cost of over $*,***. It needs a ***embly control board, ref ***********, l spoke with Albert in your customer service dept and he verified that you no longer manufacture this part. I am under warranty with Sears Home warranty and they are offering $*** towards a replacement, however, l am asking for a replacement voucher from Samsung to ***ist with the replacement of my frig.
I trust that Samsung will make this right and come up with a resolution that is fair.
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Samsung

Customer service issue
Reported by GetHuman-evelynmc
Jun 4th, 2018 - 2 mons ago
I have an issue with Samsung too
Fixed
Seen by 5 customers so far
Similar issue to 628 others
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Timeline
GetHuman-evelynmc started working on this issue
Jun 4th 9:32pm
GetHuman-evelynmc indicated the issue is not fixed yet.
Jun 5th 12:17pm
GetHuman-evelynmc indicated the issue is not fixed yet.
Jun 6th 11:28am