My name is Carolyn James, I purchased the Samsung on March **th, ****, I also purchased...

GetHuman690013's customer service issue with Samsung from May 2018

Help with my Samsung issue
The issue in GetHuman690013's own words
My name is Carolyn James, I purchased the Samsung on March **th, ****, I also purchased the Samsung bundle charger pack, on March **, the battery pack wire broke, I called your the samsung customer service, I was told to mail it back, I received the mailing information and took the item to a ups store to either have it repaired or replaced, well it is now May **th and I have not yet received my battery pack, I've called samsung on several different occasions to find out the status. I was giving several ticket numbers, I was told to email the receipt for proof of purchase, which I've done, * times already, the last time I called was today, I am getting real tired of the BULLSHIT AND THE RUN AROUND, I work in a call center so I know how it works, I used to have so much faith in Samsung, I only purchase your products, I have only purchased Samsung products since my mother purchased her first television when I was a small child.**Can I please either get a new charger pack, or my money for my purchase????
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Samsung

Customer service issue
Reported by GetHuman690013
May 16th, 2018 - 10 mons ago
I have an issue with Samsung too
Not resolved
Seen by 4 customers so far
Similar issue to 651 others
0 customers following this
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Timeline
GetHuman690013 started working on this issue
May 16th, 2018 4:02pm
GetHuman690013 shared this issue with friends on Facebook
May 16th, 2018 4:03pm
GetHuman690013 indicated the issue is not fixed yet.
May 16th, 2018 5:09pm