Recently bought a Samsung washer and dryer for $***.** each under a promotion that gave...

GetHuman643739's refund request issue with Samsung from April 2018

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The issue in GetHuman643739's own words
Recently bought a Samsung washer and dryer for $***.** each under a promotion that gave a $***.** rebate on purchases of $****.** or more. The next day received a coupon for **% off any purchase and returned to the store receiving **% off total purchase (We had bought other items as well) Our rebate was denied stating that we did not pay $****.** for the pair. I see the point, but the price of the pair was $****.**, the store gave a **% discount, not Samsung. I presently own * Samsung televisions that I have purchased over the years and just purchased a Samsung *K QLED tv. I buy Samsung products because I like them and have found them to be reliable over the years. I am disappointed that the circumstances here would cause my rebate claim to be denied. Any assistance you could provide would be appreciated. Thanks you.
GetHuman643739 did not yet indicate what Samsung should do to make this right.
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Samsung

refund request issue
Reported by GetHuman643739
Apr 30th, 2018 - a yr ago
I have an issue with Samsung too
Not resolved
Seen by 8 customers so far
Similar issue to 3487 others
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Timeline
GetHuman643739 started working on this issue
Apr 30th, 2018 9:08pm