To whom it may concern,***On ** September **** I bought a Samsung A* **** SM-A***FZDAEU...
GetHuman643702's complaint issue with Samsung from April 2018
Help with my Samsung issue
First: share to improve GetHuman643702's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman643702 to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman643702 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
The issue in GetHuman643702's own words
To whom it may concern,***On ** September **** I bought a Samsung A* **** SM-A***FZDAEUR model mobile phone (IMEI IN: *************** JN:*******) from Athens, Greece. *Within the first week I had problems with the phone. It could not successfully run applications, I could not edit my photos and I could not make video calls using bluetooth earphones. I called Samsung Greece ** times, with no logical solution. I was told to buy another pair of Bluetooth earphones to fix the problem. I did, but the problem persisted (this includes all the above mentioned issues). **I returned the phone to Samsung Greece * times. **On ** October **** I returned my phone to Samsung Greece, where they ran a diagnostic test and found nothing wrong with the phone. **The problems continued to persist.**On ** March **** I returned my phone to Samsung Greece, who ran another diagnostic test. This time it was found that the motherboard was faulty. Samsung Greece replaced the motherboard with a new one. **However, the problem still continued to persist. In actual fact it was worse, with phone apps still not running properly and unsuccessful video calls.**On ** April **** I returned the phone only to be told that my phone is working as it should, and nothing is wrong with it.**I have wasted endless hours trying to rectify these problems, but the Samsung Greece policy makes it impossible to do so. **The phone is still under warranty, and this issue needs to be attended to. **I have always purchased Samsung phones in the past, and never had any issues, they have been solid reliable phones. I hope this continues into the future because if this issue is not rectified I will not purchase another Samsung product again. In fact I will never recommend a Samsung product to anyone - to avoid the problems I have experienced.**Thank you very much for your attention, I await your response.
GetHuman643702 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman643702 fixed the problem
We are waiting for GetHuman643702 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.