I have a Samsung Front Loader washer* dryer combination. I've had it ** year's. Had to...

GetHuman635118's customer service issue with Samsung from April 2018

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The issue and preferred resolution, in GetHuman635118's own words:
I have a Samsung Front Loader washer* dryer combination. I've had it ** year's. Had to service the washer. It sounded as though the drum was loose and the drum wouldn't spin.**A technician came out. He checked the inner drum and it's components. Pieces of hard crumbled material were found where the SPIDER ARMATURE was located. The Spider Armature had disintegrated over a period of time.**We were told that the metal, aluminum had come in contact with other metals, detergents etc. and started to decompose.**After our own research, we were made aware that Samsung knew of the issue using aluminum and chose to continue manufacturing and selling front loaders with aluminum as material for components in the Spider Armature.**Suggestion: How much more would it have cost to use stainless steel a more durable material.**Other issues I noticed with my Samsung Front Loader, my clothes didn't smell clean. My clothes had a foul rotten odor.**Our quoted cost to repair this issue was $****.** plus labor. Thank goodness the technician only charged us $** for the visit.**Of course we can get a new washer dryer combination $****.** and that's what we plan on doing.**You can rest ***ured we want be purchasing any SAMSUNG washer dryer products.*Dissatisfied & Angry,*Janet Thorpe***** Granison Chase*Gainesville, Georgia *********-***-****
I trust that Samsung will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman635118
Apr 27th, 2018 - 3 mons ago
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GetHuman635118 started working on this issue
Apr 27th 6:39pm