I have a Samsung Front Loader washer* dryer combination. I've had it ** year's. Had to...
GetHuman635118's customer service issue with Samsung from April 2018
Help with my Samsung issue
First: share to improve GetHuman635118's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman635118 to get a Samsung rep on the line!
Always use the GetHuman Phone tocall Samsung. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman635118's own words
I have a Samsung Front Loader washer* dryer combination. I've had it ** year's. Had to service the washer. It sounded as though the drum was loose and the drum wouldn't spin.**A technician came out. He checked the inner drum and it's components. Pieces of hard crumbled material were found where the SPIDER ARMATURE was located. The Spider Armature had disintegrated over a period of time.**We were told that the metal, aluminum had come in contact with other metals, detergents etc. and started to decompose.**After our own research, we were made aware that Samsung knew of the issue using aluminum and chose to continue manufacturing and selling front loaders with aluminum as material for components in the Spider Armature.**Suggestion: How much more would it have cost to use stainless steel a more durable material.**Other issues I noticed with my Samsung Front Loader, my clothes didn't smell clean. My clothes had a foul rotten odor.**Our quoted cost to repair this issue was $****.** plus labor. Thank goodness the technician only charged us $** for the visit.**Of course we can get a new washer dryer combination $****.** and that's what we plan on doing.**You can rest assured we want be purchasing any SAMSUNG washer dryer products.*Dissatisfied & Angry,*Janet Thorpe***** Granison Chase*Gainesville, Georgia *********-***-****
GetHuman635118 did not yet indicate what Samsung should do to make this right.
I have an issue with Samsung too
How GetHuman635118 fixed the problem
We are waiting for GetHuman635118 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.