My Customer service issue with Samsung from April 2018

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Help with my Samsung issue
Before contacting them, items GetHuman601440 may need:
Order number (if applicable), Billing address, Phone number on account, and Email address
GetHuman601440's next move: have a Samsung rep call.
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The issue and preferred resolution, in GetHuman601440's own words:
I was trying to do something, and ran into a problem.
I want my message tone notifications back on my phone, I am tired of the run around
Help with my Samsung issue
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Samsung

Text message notifications
Customer service issue
Reported by GetHuman601440
Apr 16th, 2018 - 4 mons ago
I have an issue with Samsung too
Not resolved
Seen by 1 customer so far
Similar issue to 889 others
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Timeline
GetHuman601440 started working on this issue
Apr 16th 9:23pm