I had given a samsonite suitcase for wheel change on *th January **** to *Bagzone Lifes...

GetHuman-upswarup's customer service issue with Samsonite.com from February 2019

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I had given a samsonite suitcase for wheel change on *th January **** to *Bagzone Lifestyles Pvt. Ltd*O-*, lajpat Nagar II*NEW DELHI ******.*Phone ************Invoice no. ********. It is a four wheel ** cm suitcase which I had purchased in USA.**At the time of giving the suitcase, I had requested Mr. Bipin Rai ( the person who took it and whose signature is on the invoice) to phone and let me know how many wheels needed to be changed. He never contacted me. I phoned several times and was told that wheels are not available. Not once did i receive a call from them.**On *nd February when I phoned, i was told that the suitcase is ready. I went personally to collect it. The new wheels were not working. Even the empty suitcase could not be wheeled and it was moving sideways, there was no balance. When I complained, Mr. Rai asked me to leave it again. I have not heard from him again.**This is really sad coming from a company of the level of Samsonite.*I request you to either get it repaired to my satisfaction asap as I need to travel, or replace it with a new one.**Hope to have the matter resolved**Regards*Usha Swarup
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Customer service issue
Reported by GetHuman-upswarup
Feb 7th, 2019 - 4 mons ago
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Feb 7th 1:18am