I filed a complaint on an order that was shipped incorrectly with the wrong item on thi...
GetHuman1713400's customer service issue with Sam's Club from December 2018
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The issue in GetHuman1713400's own words
I filed a complaint on an order that was shipped incorrectly with the wrong item on this chat room. We explained what happened but not enough room to tell what Sam's told us about what would happen after TV was returned. They said someone would be calling back and we have not received a call it is over ** mins. We were told by TV returns Sam's will not honor the same price or cyber sales offer as in original order even through it was their fault. We contacted membership services they told us their supervisor will not honor the same price that it was ordered under or any other discounts that were applied. We would need to place anew order at the current rates which are higher. We have tried to reach John Furner office CEO of Sam's they refered me to Bob Alderman a marketing mgr for the area we are in no reply yet.We have again tried to reach out to John Furner and the board of directors however Sam's is refusing to direct us to any of these people. Because of this we have reached out to Ca. Consumer Affairs Dept on deceptive practices and also the US consumer Affairs dept. as this is an interstate transaction*All we want is the product we purchased and paid for in full and advertised at the same rates.But Sm*s entire corp has refused to help us in this matter. Our order * is ********** and the return case ********
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