I filed a complaint on an order that was shipped incorrectly with the wrong item on thi...

GetHuman1713400's customer service issue with Sam's Club from December 2018

7 views
 | 
1599 similar
 | 
0 following
Help with my Sam's Club issue
Try having Sam's Club call you again?
Always use the GetHuman Phone tocall Sam's Club. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1713400's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1713400 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1713400's own words
I filed a complaint on an order that was shipped incorrectly with the wrong item on this chat room. We explained what happened but not enough room to tell what Sam's told us about what would happen after TV was returned. They said someone would be calling back and we have not received a call it is over ** mins. We were told by TV returns Sam's will not honor the same price or cyber sales offer as in original order even through it was their fault. We contacted membership services they told us their supervisor will not honor the same price that it was ordered under or any other discounts that were applied. We would need to place anew order at the current rates which are higher. We have tried to reach John Furner office CEO of Sam's they refered me to Bob Alderman a marketing mgr for the area we are in no reply yet.We have again tried to reach out to John Furner and the board of directors however Sam's is refusing to direct us to any of these people. Because of this we have reached out to Ca. Consumer Affairs Dept on deceptive practices and also the US consumer Affairs dept. as this is an interstate transaction*All we want is the product we purchased and paid for in full and advertised at the same rates.But Sm*s entire corp has refused to help us in this matter. Our order * is ********** and the return case ********
GetHuman1713400 did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman1713400 fixed the problem
We are waiting for GetHuman1713400 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sam's Club's attention and get better help faster. Tap below to get started.
Having Sam's Club issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1713400 fixes it.
This email address isn't valid

Sam's Club

Customer service issue
Reported by GetHuman1713400
Dec 7th, 2018 - 5 mons ago
I have an issue with Sam's Club too
Not resolved
Seen by 7 customers so far
Similar issue to 1599 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1713400 started working on this issue
Dec 7th, 2018 10:17pm