Customer service Department,**My husband and I went shopping at the Sam's Club on Unive...

GetHuman-knorthru's customer service issue with Sam's Club from December 2018

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The issue in GetHuman-knorthru's own words
Customer service Department,**My husband and I went shopping at the Sam's Club on University Drive in Huntsville Alabama on Saturday ******* and checked out at *:** . We did not place our items on the roller because there was something wet all over the roller and we did not know what it was. When a woman came up and started putting our food and other items on the roller my husband told her that we had not put our items on the roller because there was something on it and we did not want our things in whatever it was. She continued putting our items on the belt trying to miss where it was wet. My husband asked her if she could wipe off the belt and she said with a lot of attitude and very rudely "I am NOT wiping off that belt!" So again we asked her not to place our items on the belt and she said "You can't talk to me that way!" **My husband walked away very angry and I focused my attention on the cashier and ignored her and the fact that she put our items in something wet on the belt.**My husband went to the help desk and asked to speak to the store manager. When a woman walked up the young man asked her who was on tonight and she stated that she was. When we started telling her what had happened she said "I already know. I was standing right behind her and I have already talked to her about it but you know that people hear things differently. I asked her if she was saying that it was our fault that we were treated this way and she again repeated that people hear things differently."**I walked away in complete disbelief that a store manager would speak to us like this. My husband told her that we have been Sam's Club members for ** plus years and that we would never step foot into that Sam's Club again. She did not say anything more and we left.**We have always been treated well and have been very happy with Sam's Club until now. How do you excuse not only the cashier's helpers attitude but the lead cashiers as well?**I have been in customer service and a manager for years and I would NEVER treat a paying tenant or employee like that!**How sad that this is how your company is being represented!**Please respond to this letter and let me know that someone at Sam's Club cares about how their customers are treated.**Karen and Cal Northrup*****-****-****
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Sam's Club

Customer service issue
Reported by GetHuman-knorthru
Dec 3rd, 2018 - 2 mons ago
I have an issue with Sam's Club too
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Seen by 5 customers so far
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GetHuman-knorthru started working on this issue
Dec 3rd, 2018 4:32pm