I purchased a ZUS backup camera from the Sam's Club warehouse store on the east side of...

GetHuman-pinelake's customer service issue with Sam's Club from November 2018

4 views
 | 
1288 similar
 | 
0 following
Help with my Sam's Club issue
Next: our robot will wait on hold for GetHuman-pinelake to get a Sam's Club rep on the line!
Always use the GetHuman Phone tocall Sam's Club. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-pinelake's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (4 mons ago)
First: share to improve GetHuman-pinelake's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-pinelake may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-pinelake's own words
I purchased a ZUS backup camera from the Sam's Club warehouse store on the east side of Knoxville, Tennessee on May *th ****. Transaction code **** ****-**** **** **** *. Within * months the backup camera failed to function. I contacted ZUS customer support and after they determined it was defective they sent me a replacement. Within three months the replacement camera failed to function. When I contacted the ZUS customer service department requesting a refund of my purchase price they said that they would be happy to send me another replacement but not a refund because it was not purchased directly through them. Because of the unreliability of their product I am leery * proceed with a third backup camera product. I would like your advice as to how to proceed. I have documentation of whatever you need. I am sure that Sam's Club needs to be aware when products fail to meet standards. Sincerely, Kathy Francisco ***-***-****
GetHuman-pinelake did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman-pinelake fixed the problem
We are waiting for GetHuman-pinelake to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Sam's Club's attention and get better help faster. Tap below to get started.
Having Sam's Club issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sam's Club email you?
This email address isn't valid
Follow this issue
See how GetHuman-pinelake fixes it.
This email address isn't valid

Sam's Club

Customer service issue
Reported by GetHuman-pinelake
Nov 11th, 2018 - 4 mons ago
I have an issue with Sam's Club too
Not resolved
Seen by 4 customers so far
Similar issue to 1288 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-pinelake started working on this issue
Nov 11th, 2018 10:28pm