I purchased an Apple Watch on ****** at the Brandon Store in Florida and was given an e...

GetHuman-sarbeeny's complaint issue with Sam's Club from May 2018

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The issue in GetHuman-sarbeeny's own words
I purchased an Apple Watch on ****** at the Brandon Store in Florida and was given an empty box. The watch was for my husband's birthday on *******.**On ******* I contacted the store where it was purchased and received the worst customer service ever! I waited an hour for them to look at the camera for a call back. That never happened. I had to call them back and was informed that "they owe me an Apple Watch". I asked them to have the watch shipped and Ashley, the manager, saids she had to check on the protocol on shipping the item.**I never heard back for (*) days, I had to call back on Saturday, ****, and spoke to a Dave, another manager, and he stated "oh, I thought it was taken care of". Obviously, it was not and he took down my shipping information and stated it will be fedexed to me for arrival on Tuesday. **He informed me that he will contact me with the fedex tracking number and that was never done. **I am beyond frustrated at this point, since it's Tuesday, and the watch has not arrived.
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Sam's Club

complaint issue
Reported by GetHuman-sarbeeny
May 1st, 2018 - a yr ago
I have an issue with Sam's Club too
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Seen by 3 customers so far
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GetHuman-sarbeeny started working on this issue
May 1st, 2018 8:48pm