Can someone PLEASE help me, I’ve been on the phone since *AM it’s not **AM, that’s two...

GetHuman4655890's Complaint issue with SallyBeauty.com from April 2020

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The issue in GetHuman4655890's own words
Can someone PLEASE help me, I’ve been on the phone since *AM it’s not **AM, that’s two hours on hold listening to the horrible music on my ruined wedding day, I dyed my hair recently with a product from you, BOTH the In store SAMPLE and the website sample made it look like a cool brown, my hair is naturally a level *, the only thing I’ve ever done to it is added some shadow and highlights, just so I could have dimension in my hair without having to cut it, especially after beating cancer , I bought this hair dye in hopes of just being a bit cool toned brunette for my wedding day, I used the wella ** vol developer and I only left it on my hair ** minutes,not even the ** it recommends and my hair is LITERALLY BLACK, there’s NO brown to it what so ever, and my hair is extremely fried! and I don’t know what to do about it, I’m so upset that I can’t even go through with my wedding, my hair stylist can’t even fix it in time of my wedding tonight , my $*** hair extensions are of NO USE, and even if I could dye it, it’ll dry my extensions just like it did my hair and I have to completely call it off because of how awful and embarassing I look. **can someone PLEASE call me ***-***-**** *Or email Me *My order number is WSA************My day is ruined my wedding is ruined and I’m so devastated I can’t stop crying at how bad this came out to be

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SallyBeauty.com

Complaint issue
Reported by GetHuman4655890
Apr 16th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 29 others
0 customers following this

Timeline

GetHuman4655890 started working on this issue
Apr 16th 2:04pm

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