I have a Safelink phone. I also have the Safelink App on my phone. When I try to login...

GetHuman5732147's customer service issue with SafeLink from February 2021

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The issue in GetHuman5732147's own words
I have a Safelink phone. I also have the Safelink App on my phone. When I try to login the app refuses to let me log on to check my account. It keeps telling me my phone number is not a Safelink number !**Before this happened I was looking on the Safelink App to purchase an upgraded phone. The cart had * different phones in it but I only wanted one. I charged my card. I have called * different contact numbers to stop these transactions with out resolution. Each one I talked to keep telling me they could not find the order numbers I took screenshots of and gave them. I have to pay my rent and can't have that money missing from my account. I left emails, voice mails and called. No one can help me with either problem.**Someone please fix this! I'm poor and don't want to end up getting evicted because of the event. *My phone * is (***)-***-*****Please ! Please ! HELP !

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Customer service issue
Reported by GetHuman5732147
Feb 8th, 2021 - 2 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 2606 others
0 customers following this


GetHuman5732147 started working on this issue
Feb 8th, 2021 9:02am