Someone hacked my android phone and transferred my service from Safelink to Tru Connect...

GetHuman5045515's Check Application Status issue with SafeLink from July 2020

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The issue in GetHuman5045515's own words
Someone hacked my android phone and transferred my service from Safelink to Tru Connect without my knowledge. Your Customer service Agent told me to contact Tru Connect and cancel their service* which I never used or knew about by the way. Anyway, I had to resubmit my application with Safelink and straighten things out with Lifeline. All of the paperwork is completed and has been sent in to the appropriate place. When will my Safelink account be active again? Will I still have my phone number of ***-***-****? Please respond.

GetHuman5045515 did not yet indicate what SafeLink should do to make this right.

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SafeLink

Check Application Status issue
Reported by GetHuman5045515
Jul 9th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2478 others
0 customers following this

Timeline

GetHuman5045515 started working on this issue
Jul 9th 1:45am

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