I just got a new phone and transferred my minutes over on Sat. Today my phone isn't wor...

GetHuman3764592's Device Support issue with SafeLink from October 2019

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The issue in GetHuman3764592's own words
I just got a new phone and transferred my minutes over on Sat. Today my phone isn't working again. My old number was (**** ***-**** and my new phone number is (***) *******. Can you please tell me why my phone isn't working. Did I just run out of minutes...if so I'd like to request a reimbursement because my first phone broke and I was told to replace it with a trac phone. I went and spent money I really shouldn't have on a new phone and it took * weeks for the phone to even work at all. The phone would not make calls and if it did make calls it would not hang up so it ate all of my minutes because of problems that I was told by your people are having issues putting the minutes on the phone I was told to buy. You finally sent me a new phone obviously because of the difficulty Ive had for a month over this phone and this past month and October were spent with that bad phone eating up my minutes. Please replace my minutes. Thank-you.

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SafeLink

Device Support issue
Reported by GetHuman3764592
Oct 14th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 20352 others
0 customers following this

Timeline

GetHuman3764592 started working on this issue
Oct 14th, 2019 7:33pm