Safelink suspended my Lifeline service, apparently for not using it. The problem is tha...

GetHuman-haterbai's customer service issue with SafeLink from June 2018

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The issue in GetHuman-haterbai's own words
Safelink suspended my Lifeline service, apparently for not using it. The problem is that it isn't correct. I use it constantly. It's my only phone. But no big deal, right? I can have it reactivated in minutes by calling customer service (according to Safelink). Except it isn't true. I've called SIX TIMES in ** hours. I leave my number for a return call that never comes! Next I tried staying on hold for the next available rep. After a few minutes, it just disconnects. I checked the site for eligibility status. I called the local DHS who also confirmed my good standing. Now I just want to switch carriers and be done with Safelink. How can I do that (as if anyone connected with Safelink will even SEE this, much less respond.)
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SafeLink

Customer service issue
Reported by GetHuman-haterbai
Jun 6th, 2018 - a yr ago
I have an issue with SafeLink too
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Seen by 22 customers so far
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Timeline
GetHuman-haterbai started working on this issue
Jun 6th, 2018 6:07pm
GetHuman-haterbai indicated the issue is not fixed yet.
Jun 8th, 2018 6:05pm
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Jun 10th, 2018 11:44pm
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Jun 11th, 2018 12:17am
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Jun 11th, 2018 2:40pm
GetHuman-haterbai indicated the issue is not fixed yet.
Jun 11th, 2018 2:41pm
GetHuman-haterbai indicated the issue is not fixed yet.
Jun 11th, 2018 2:43pm
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Jun 11th, 2018 2:44pm