My safelink phone worked fine for years, then the signal started getting very bad. Had...

GetHuman-victorsg's customer service issue with SafeLink from April 2018

Help with my SafeLink issue
My safelink phone worked fine for years, then the signal started getting very bad. Had to go out in the middle of the back yard to make a call. I got another phone and switched to that. still same problem. Now that phone is broken, wont even turn on! I got another phone and wanted to switch to that , but when i gave the SIM * and IMEI * to the agent , she told me she could not do it because it was not a track phone! I can not afford another phone !! I have health issues and desperately need a phone. I am approved for a safelink phone through the goerment . please just send me a new phone,, any kind of phone that works!! Thinking bout calling the better buissness buero or a local news chanel for help.
I trust that SafeLink will make this right and come up with a resolution that is fair.
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SafeLink

Customer service issue
Reported by GetHuman-victorsg
Apr 25th, 2018 - 3 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 3867 others
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Timeline
GetHuman-victorsg started working on this issue
Apr 25th 9:13pm
GetHuman-victorsg indicated the issue is not fixed yet.
Apr 25th 9:13pm
GetHuman-victorsg indicated the issue is not fixed yet.
Apr 25th 10:28pm