My safelink phone worked fine for years, then the signal started getting very bad. Had...

GetHuman-victorsg's customer service issue with SafeLink from April 2018

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The issue in GetHuman-victorsg's own words
My safelink phone worked fine for years, then the signal started getting very bad. Had to go out in the middle of the back yard to make a call. I got another phone and switched to that. still same problem. Now that phone is broken, wont even turn on! I got another phone and wanted to switch to that , but when i gave the SIM * and IMEI * to the agent , she told me she could not do it because it was not a track phone! I can not afford another phone !! I have health issues and desperately need a phone. I am approved for a safelink phone through the goerment . please just send me a new phone,, any kind of phone that works!! Thinking bout calling the better buissness buero or a local news chanel for help.
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SafeLink

Customer service issue
Reported by GetHuman-victorsg
Apr 25th, 2018 - 5 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 3 customers so far
Similar issue to 7181 others
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GetHuman-victorsg started working on this issue
Apr 25th 9:13pm
GetHuman-victorsg indicated the issue is not fixed yet.
Apr 25th 9:13pm
GetHuman-victorsg indicated the issue is not fixed yet.
Apr 25th 10:28pm