I want to login to my account but I am not receiving the login verification codes from...

GetHuman3791242's customer service issue with Ryanair from October 2019

Help with my Ryanair issue
The issue in GetHuman3791242's own words
I want to login to my account but I am not receiving the login verification codes from Ryanair. I am beginning to wonder if my account has been blocked or suspended because I haven't used it for a while.**Please can someone check my account status and send me an email confirmation to confirm that it is not blocked or suspended.

GetHuman3791242 did not yet indicate what Ryanair should do to make this right.

How GetHuman3791242 fixed the problem
I tried several times via customer service explaining exactly what was happening (ie I was not receiving verification code emails from them to access my ryanair account) but kept getting answers giving solutions that I had already told them were not working for me. I then went to Live Chat with them with much the same result, having to go through it all again at least * more times. In the end I just gave up. However, I then tried creating a new Ryanair account using my icloud email address rather than my every day email address and everything worked perfectly. So I assume their system was reacting in some way to my email address even though they had no problem sending me emails from customer service. They had not suggested this to me as an alternative. So my advice if you have the same issue is, if possible, use a different email account to set up a new account.
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Ryanair

Customer service issue
Reported by GetHuman3791242
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3791242 shared how to fix
Seen by 67 customers so far
Similar issue to 10968 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman3791242 started working on this issue
Oct 18th, 2019 10:51pm
GetHuman3791242 shared this issue with your circles on Google+
Oct 18th, 2019 10:52pm
GetHuman3791242 confirmed the issue is fixed. Hooray!
Oct 20th, 2019 10:01pm

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