I booked a trip with Ryanair for my wife from Pisa to Liverpool return. Whlle filling i...

GetHuman-mccraeb's customer service issue with Ryanair from June 2019

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Name on booking, 6 Character booking reference, and Email address used for booking
The issue in GetHuman-mccraeb's own words
I booked a trip with Ryanair for my wife from Pisa to Liverpool return. Whlle filling in the form when I entered her name, it seemed to have her details logged in a database, but something like "details invalid" popped up and disappeared immediately. We did not know what this referred to , but I could not get back to whatever was invalid and it just allowed me to carry on. I finished the booking, we looked at her passport and realised that her passport was renewed last september, but her last flight withg Ryanair was in the previous April. We searched for instructions to rectify this, but found that we had to set up a profile and enter her details on that. Not much use to us when we have already booked and paid for a no-refund flight. Do we need the correct number to be included?

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Ryanair

Customer service issue
Reported by GetHuman-mccraeb
Jun 15th, 2019 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 7926 others
0 customers following this

Timeline

GetHuman-mccraeb started working on this issue
Jun 15th, 2019 2:51pm
GetHuman-mccraeb confirmed the issue is fixed. Hooray!
Jun 16th, 2019 10:18am
GetHuman-mccraeb indicated the issue is not fixed yet.
Jun 16th, 2019 10:22am
GetHuman-mccraeb confirmed the issue is fixed. Hooray!
Jun 16th, 2019 10:22am
GetHuman-mccraeb indicated the issue is not fixed yet.
Jun 16th, 2019 10:22am
GetHuman-mccraeb confirmed the issue is fixed. Hooray!
Jun 16th, 2019 10:22am
GetHuman-mccraeb indicated the issue is not fixed yet.
Jun 16th, 2019 10:24am

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