Ryanair Customer Service Issues

I had a flight booked for June 12, [redacted], from Palma de Mallorca to Berlin Schönefeld with flight number FR111 and reservation number O2WG9J. I reside in Canada and had planned to meet my family in Rome, with connecting flights through Vueling, Ryanair, and WOW airlines. Unfortunately, WOW airlines went bankrupt on March 28, [redacted], just a day after I purchased my ticket. With the cancellation of all WOW flights, I am now unable to return to Toronto from Spain, potentially leaving me stranded. Given the sudden and unexpected nature of WOW's bankruptcy, I am inquiring about the possibility of a refund for the 2-hour flight from Palma to Berlin.

During check-in for flight H7S44E to AMS on May 1, [redacted], I noticed that a 20kg checked bag had been included and charged. I had requested priority boarding for both passengers, assuming it covered a small wheelie and a second hand/backpack for carry-on. I prefer not to check a 20kg bag. Can you please refund the amount charged for the checked bag ([redacted] for both passengers) and allow only the two priority bags for on-board carry-on? I would like Ryanair to cancel the 20kg checked bag and issue a refund. Our preference is to have Priority boarding with the allowance for two bags to be carried on board. Your guidance on this matter would be greatly appreciated. Thank you.

Today, I encountered two significant issues that cost me [redacted]€. One issue was caused by Ryan Air and the other by an airport gate employee. The problem with Ryanair arose when I didn't receive the online check-in email at my correct address [redacted], but rather at a non-existing address. Consequently, I had to pay a 55€ fee at the airport for not checking in online. The employee at the gate also caused a problem regarding my violin as carry-on luggage, insisting I purchase an additional ticket for it despite the empty flight. The employee mishandled my paperwork and misled me into thinking my violin would go in cargo, but reality was different when I boarded the plane. This experience was completely unacceptable and I am considering legal action against the company. Sincerely, Dr. C.E. LeBauer

I encountered two significant issues today, costing me [redacted]€, with one being Ryanair's fault and the other caused by an employee at the airport gate. Initially, Ryanair mistakenly sent the online check-in email to a non-existent email address instead of mine ([redacted]), resulting in a 55€ fee when I couldn't check-in online. Then at the airport, a gate employee prevented me from carrying my violin onboard, insisting I needed to purchase an extra ticket. However, once on the plane, there was plenty of space, contradicting her claims. I demand a refund of [redacted]€ for the misleading charges and mistreatment faced during my journey. Failing which, legal action will be pursued against the company. Sincerely, Dr. Courtney Elise LeBauer

I have booked a flight with special assistance and need to bring a wheelchair. I completed the form provided but received an email yesterday that appears to confirm everything is okay and that special assistance is indicated on the boarding passes. However, it also states I need to contact the special assistance hotline to provide wheelchair measurements and weight, even though I already submitted this in the form. I am unsure as I am in Greece and can only find the German hotline number. The confirmation number for the booking is WRTQSR. I need to ensure everything is in order as I arranged this flight for my grandparents and cannot be there in person. Any clarification on the status would be greatly appreciated. Thank you for your assistance.

I had a flight (FR3204) scheduled for Tuesday, April 30, [redacted], under booking reference B51IMA. Unfortunately, due to medical reasons, I couldn't make the flight. When I tried to amend the details on Monday, March 29th, I was informed that since I had checked in on Friday, March 26th, changes were not possible. So, my wife, Angela T., accompanied by her mother, Eva P., and son Richard T., attempted to take my place. Surprisingly, we were charged an additional £[redacted] to transfer the ticket to Richard. The initial cost of the ticket was £96, with £17 spent on seat reservation. The steep administrative fee seems excessive and unreasonable given the circumstance.

Dear all, I regret to inform you that I am no longer able to attend the upcoming hen do due to a family emergency. Unfortunately, a loved one has fallen very ill and I need to be by their side during this difficult time. I have already purchased non-refundable tickets for the event and while I see the option to change flights on the website, I am uncertain when I will be able to reschedule my trip given the circumstances. I am hoping to explore the possibility of receiving a voucher or a similar arrangement for the flights I have paid for instead. My booking reference is NZ4PWS. Thank you for your understanding. Warm regards, Sophie N.

Yesterday evening, I made a reservation for two tickets from Brussels Zaventem to Rome Fiumicino for the dates of October 4th to 7th. After completing the payment, I tried to access my reservation again, but the system was unresponsive. Even though the payment has been deducted from my bank account to Ryanair, I cannot see the tickets in my Ryanair account nor have I received an email with the tickets. I contacted Ryanair, but they were unable to locate my email address in their system. My email address is [redacted] The customer service representative advised me to make a new reservation, but I have already made the payment. What should I do in this situation?

During my initial flight booking, I added a 20kg luggage option which I thought didn't go through due to a declined payment. Surprisingly, my girlfriend's card was successfully charged for the luggage. The next day, during check-in, it turned out that I accidentally paid for two 20kg luggages instead of one. I raised this concern at the counter, but unfortunately, couldn't resolve it for my return flight. So, today, I am looking to add the second luggage, which I unknowingly paid for on my previous flight, to my upcoming return flight.

Hello, On 06/07/[redacted], I received online correspondence from A. Mercs from Customer Services regarding my complaint with reference number [redacted]/KTSSYT. The message mentioned organizing a payment for my compensation and requested my bank details, including Account Holder, Bank, Account Number, IBAN, and Swift. I filled out the form as requested but haven't received any money to date. Can you please update me on the status of my payment? Thank you, Tomasz Strzalkowski

During my journey from Bucharest, Romania to Lourdes, France (through kiwi.com), I encountered some challenges with my flights. I had a scheduled flight from Bucharest to Vienna with Austrian Airlines (Flight OS [redacted] K on May 9th) and then from Vienna to Krakow, Poland with Austrian Airlines as well (Flight OS0597 K on May 9th). However, my final flight from Krakow to Lourdes with Ryanair was canceled. Ryanair only offered me alternate flights on the day of my return or to fly back to Bucharest on the same day. I had to purchase a new ticket on Polish Airlines to return to Bucharest, costing around [redacted] euros. Due to these unexpected changes, I now need to cancel my reservation and seek a refund. I would also like to explore any potential compensation for the additional expenses incurred during this journey.

I am requesting a full refund and compensation for the incident where my mother was denied boarding on a flight from Malta to UK Luton Airport on 12.05.[redacted]. Our connecting flight to Budapest was scheduled shortly after arrival. The airline mistakenly did not recognize that my mother, holding a Ukrainian passport with a Slovak (EU) residence permit, did not require a UK transit visa when departing from the same terminal within 24 hours. I am seeking reimbursement for all booked flights and additional compensation for the inconvenience of spending the night at the airport, as my mother faced stress due to language barriers. Our plan was to travel together as I work in London, where I intended to assist her with the onward flight from Luton.

On Tuesday, May 7th, I had a booking for Flight FR5774 from Dublin to Glasgow. I required special assistance, just like I had received on my previous outbound flight on May 3rd. When I approached the special assistance area for my return flight, I found the staff engaged in conversation amongst themselves. Despite waiting patiently until they finished, once they attended to me, they stated that I was too late and advised me to try Ryanair instead. Despite having checked in, with my boarding pass on my phone, I was informed I couldn't board that flight and was given the option to book another one at 8:30 pm for an additional €[redacted]. Requesting to speak with a manager to address the situation as it was not my fault I missed the flight, I was met with resistance from the staff. As a result, I had to book a flight with Aer Lingus at 6:30 pm for an extra £[redacted] due to the circumstances. I am now seeking a refund for this inconvenience, as I had arrived at the airport in advance, and my son can verify this with evidence on his phone.

Dear Ryanair, I recently received your email regarding my unresolved claim. I previously submitted a complaints form with attachments but have yet to see a resolution. On April 19, I encountered issues checking in online for my flight. Despite selecting seat preferences and confirming my choices, I was unable to proceed to the next page. This led me to check in at the airport, where I was informed of a £55 late check-in fee due to your website's technical glitch. I interacted with Robert, who witnessed the issue on my phone and advised me to reach out to you. I have attached the receipt for the payment made at the airport and kindly request a refund of £55, as this charge stemmed from a problem beyond my control. Your assistance in resolving this matter promptly would be greatly appreciated. Sincerely, Ipek --- Dear Ryanair, I wanted to share my recent experience with checking in for a flight on April 19. Despite my attempts to complete the online check-in process, I encountered a recurring issue that prevented me from progressing without selecting return flight seats. I have attached a gif illustrating the problem, where selecting seat options or deferring led to no advancement. Due to the persistent online check-in problem, I resorted to checking in at the airport, where I was informed of a £55 late fee. This fee, resulting from technical difficulties on your website, was an inconvenience, considering I had to rush to the airport and faced challenges rectifying the situation on-site. Assisted by Robert, who acknowledged the website malfunction on my phone, I aim to secure a refund of the £55 charge incurred. Your cooperation in rectifying this error promptly would be highly valued. Warm regards, Ipek

I recently received an email informing me that my compensation referenced as ID [redacted] on the aviation dashboard would be processed within 30 days. However, the 30-day period has elapsed, and I have not received the payment. My flight on 28th July from Toulouse to Stansted was canceled (FR282). I am disappointed with the customer service as I attempted to call three times, and each time the calls got disconnected abruptly after long wait times that caused me to exceed my phone's data allowance. I am frustrated and have had a challenging experience dealing with this issue, which is why I am now reaching out via email. Despite several emails, I have not received payment. Additionally, the advisor has incorrectly labeled me as Mr. Carrol Thomas-Rhoden when I am Miss Carrol Thomas-Rhoden. I have provided my bank details but have not received any money or responses to my emails. This situation is unacceptable.

My wife, Mrs. Renata Ziemianska Boell, was scheduled for the 8:35 am flight from Stansted Airport to Wroclaw, Poland on Saturday, May 18, [redacted]. Despite arriving and passing through security on time, she missed her flight due to confusion and early stages of dementia. Her booking reference is Y2RIQP, and the Ryanair flight code is FR [redacted]. I am requesting a refund for the Air Passenger Duty and Taxes I paid for when booking her ticket online, as Ryanair does not have to pay these fees for a passenger who does not fly. You can reach me at [redacted], and I already have an account on the Ryanair website. I paid over £[redacted] for her one-way ticket, including Ryanair Travel Insurance. Thank you for your assistance in this matter. Sincerely, Mike Boell. Mobile: [redacted]1.

Hello. Today, I changed my flight from Brussels Charleroi to Sofia Fr6352 initially scheduled for 30 May to the one on 20 December. The original ticket cost me 60.15EUR, and the new ticket price is 85.67EUR. I agreed to pay a 35 EUR change fee. However, instead of deducting the 60.15EUR from the total, I was charged the full price of the new ticket plus the change fee, amounting to [redacted].67EUR. I am requesting that the amount already paid for the initial ticket be deducted from the total of 121EUR. If this is not possible, I would like to cancel the change as I am within the 48-hour cancellation window stated on the Ryanair website. Thank you for your assistance.

Subject: Feedback on Ryanair Flight [redacted] from Catania to Rome On the 26th of May, I was a passenger on Ryanair Flight [redacted] from Catania to Rome, thrilled to have received additional priority boarding and pleasantly surprised to be seated in the first row. However, the two flight attendants in charge seemed more focused on chatting, laughing, snacking, and using their cell phones than attending to passengers. Their lack of attention made it challenging for me to enjoy a peaceful flight and concentrate on reading my book. It was disappointing to see their disregard for passenger comfort and safety. This experience left me questioning the professionalism and training processes of the airline. Thank you, Eve T.

I have already booked a round-trip flight from Edinburgh to Bologna for 24/06/[redacted] to 1/07/[redacted] for 2 adults and 1 child (4 years old). As Indonesian citizens residing in the UK under a tier-4 student visa, we must apply for a Schengen Visa to travel to Bologna. Unfortunately, all visa application institutions seem to be completely booked even though our trip is still a month away. This is causing us to miss out on important plans, like attending a conference in Bologna from 25-29 June. I am concerned if this is related to Brexit and Theresa May's resignation. Since getting a visa seems impossible, I am considering changing our travel plans to a holiday within the UK, specifically Belfast, where we wouldn't need a visa. However, I am having trouble selecting destinations within the UK on the booking platform. The ticket was quite expensive at [redacted]£, and I am unsure of what steps to take next.

Hello, I am currently in the process of submitting a flight refund request. Originally, I had a flight booked for 09.06.[redacted], but due to the passing of my mother on 02.06.[redacted], I had to take another flight on that date. I am experiencing issues with the system not being able to process my application. The reasons provided are: 1. The submitted customer name does not match the name on the reservation (although this is not the case), and 2. The proof of my immediate family member's passing is not attached. I have attached the necessary proof of death as an image for verification.