Hello*yesterday I was told by Orbitz that the Aegean airlines flight we intended to tak...

GetHuman-belladot's customer service issue with Ryanair from February 2019

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Hello*yesterday I was told by Orbitz that the Aegean airlines flight we intended to take from PMO to CFU was changed to a morning flight which would not yet be in PMO yet to take. Our lufthansa flight from YUL via FRA to PMO doesn't arrive in PMO until ****. They couldn't find us an acceptable alternative and so refunded our tickets. *Again, Lufthansa is flying us from YUL to PMO via FRA on June **and ******* with return from PMO to YUL via MUN on *st JULY****.**In the meantime we booked flight RyanAir flight FRA **** with you on the **thJune from FRA to CFU (confirmEUV*RS)*I am now being told if we dont use the leg from FRA to PMO on the **th with Lufthansa, we will lose our total return flights on July *st.**Since I booked the tickets with you less than ** hours ago, in the event Lufthansa will not allow us to forego the FRA to PMO leg, will you be willing to refund the cost of our tickets*(***EURO)?*Otherwise it seems either way we will be screwed as we have non- refundable house & rental car in CFU and no idea how we will get there* at this point we are talking THOUSANDS of dollars either way (return flight PMO to YUL or lost expense in CFU)**PLEASE advise IF a refund is an option within the **hour post purchase window.*Your soonest answer is greatly appreciated.*in the meantime, I am hopeful our agent can help us out with Lufthansa and this will all be worked out. *Yes, I am very naive at times! Please note if you are willing to cancel these outside of the ** hr post purchase window, and IF that becomes necessary I would also greatly appreciate that option as well.**Thank you in advance**Sincerely,*Anne L Galante*Bruce J Gepfert*Jackson C Gepfert*Isabelle N Gepfert*Vermont USA**** *** **** (H) much more reliable**** *** **** (M)
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Customer service issue
Reported by GetHuman-belladot
Feb 6th, 2019 - 3 mons ago
I have an issue with Ryanair too
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GetHuman-belladot started working on this issue
Feb 6th 11:50pm