Before contacting them, items GetHuman1464209 may need:
Name on booking, 6 Character booking reference, and Email address used for booking
Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman1464209's own words
we are both disabled and booked flight from alicante to gatwick with small hand baggage only in may **** later on we booked priority boarding so we could take an extra case each this cost us a extra **euros, we did not know that if you book before * Nov **** you would not have to pay any extra fees for cabin baggage and we would like a refund of the **euros it cost us, please reply ASAP. regards mdg
GetHuman1464209 did not yet indicate what Ryanair should do to make this right.
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