Good Afternoon,**Back on the **th March I was due to travel with Ryan air as part of a...

GetHuman1201465's customer service issue with Ryanair from September 2018

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The issue in GetHuman1201465's own words
Good Afternoon,**Back on the **th March I was due to travel with Ryan air as part of a trip from Stanstead to Hamburg, due to a bus fire at the airport the flight was cancelled.*My reference number is RZ**JD – the flight time was **:**. Please note this was one leg of a return flight.**Due to the flight being cancelled, the time and availability of other flights I was unable to attend my trip and therefore cancelled it.**I am chasing compensation from my insurance company for the cancelled trip albeit a very long process and they have asked for the following information:-*“A letter from the airline – this must state when the next available flight was”**To assist with my claim please can you provide this information as I know that no flights were available.**I look forward to hearing from you**Many Thanks
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Ryanair

Customer service issue
Reported by GetHuman1201465
Sep 25th, 2018 - 2 mons ago
I have an issue with Ryanair too
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Timeline
GetHuman1201465 started working on this issue
Sep 25th 3:41pm