FOR THE ATTENTION OF THE SPECIAL ASSISTANCE DEPARTMENT, RYANAIR**Dear Sir or Madam**I a...
GetHuman919955's customer service issue with Ryanair from July 2018
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FOR THE ATTENTION OF THE SPECIAL ASSISTANCE DEPARTMENT, RYANAIR**Dear Sir or Madam**I am writing regarding the following flight booking which I made on the www.ryanair.com* Website on the afternoon of Tuesday ** July ****: **Booking Reference:*ERL*MV*Name of Passenger:*Mr Jonathan Robert Wilkinson*Date of Booking:**Tuesday ** July *****Type of Booking:**One-Way Flight*Date of Flight:**Sunday * October *****Flight Number:**FR*****Departure Airport:*Alicante*Destination Airport:*Newcastle*Departure Time:****.** Hours*Arrival Time:*****.** Hours**My reason for writing to you is so I can fully-outline the Special Assistance I will require for the above-mentioned flight, owing to me being a visually impaired passenger. I was unable to do this at the time of making my Online Booking, as the Online Booking Process on the www.ryanair.com* Website does not allow anyone to specify in full, the type of Special Assistance that they need at the same time as booking a flight. This is despite the fact that the Site does allow one to specify that they require Special Assistance and what impairment and*or condition they have which gives rise to them requesting Special Assistance. I wish to request Special Assistance, due to being a visually impaired Passenger. The Special Assistance I require is as follows: **Someone to escort me from the Special Assistance Check-In Desk at Alicante Airport, through the Airport Security area and through to the Departure Gate. My parents will have already brought me to the Special Assistance Check-In Desk in sufficient time for me to take the flight. *Someone to escort me from the Departure Gate on to the aircraft. *Someone to show me where my seat on the aircraft is located. *Someone to go through all of the pre-flight details with me, such as the Emergency Procedures and such like. *Someone to show me where the various buttons near my seat are for the reading light, in-flight entertainment system, cabin crew summoning button, etc. *When the aircraft lands at Newcastle Airport, I will also need someone to take me from the aircraft and through the Passport Control and Customs Areas of Newcastle Airport, and through the Arrivals Area to where there are some seats outside where the “Tyne and Wear Metro” Terminal is at Newcastle Airport. I will make arrangements to be met from there by someone who works in the Special Assistance Department of “Tyne and Wear Metro”. **For your information, I will only be carrying hand luggage with me, and so will not need to collect any hold luggage on my way through Newcastle Airport. I have also purchased the “Priority Boarding and Two Cabin Bags” add-on so that my larger bag does not need to go into the hold. However, in case this larger bag ends up having to be put in the hold on the day of the flight in question, I would also need to be sure that someone is able to help me with spotting this bag on the carousel in the baggage collection area of Newcastle Airport as well as providing the extra assistance as outlined above. **I also do not require a wheelchair at any point either before, during or after the flight, but would still be happy to travel with any other passengers who require Special Assistance, regardless of whether or not they will need to use a wheelchair. I will also be using my white cane to get myself around, once I have left my parents at Alicante Airport. **As well as the requests given above, please make sure that the seat I am allocated on the aircraft will be as close as possible to the front of the aircraft, or wherever anyone else who has requested Special Assistance usually sits. **I also wish to make it known that I do not wish to pay to reserve a seat on the flight in question, on the basis that, as I have requested Special Assistance as outlined above, I will automatically be allocated a seat and so do not need to pay to reserve one. With this in mind, I also wish to make it known that I have no wish whatsoever to pay for any further add-ons and extras relating to the flight booking as outlined above. **So that whoever will be assisting me on the day knows who to look out for, I shall be using a white cane and will have a luminous yellow Sam Brown Belt around my waist and over my right shoulder. I shall also be wearing a dark green hoodie with white writing on my left-hand side at the front and will also be wearing dark blue jeans and grey-brown summer shoes. I shall also have a large turquoise blue haversack on my back with grey and turquoise blue straps on it, as well as a dark brown “Ted Baker” shoulder bag. **Please feel free to inform me accordingly if you require any further information relating to the requests given above and please confirm that you have received this email and that all of the information given above will be acted upon. **Thank you in advance for any assistance you can provide relating to these matters. **I look forward to hearing from you. **Yours faithfully**Jonathan Wilkinson**Home Telephone:****** *******Mobile Telephone:****** *******Email:********@***.com
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