I am interested in special assistance. My case: I have a fractured foot and it is in pl...

GetHuman-karoleel's customer service issue with Ryanair from June 2018

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The issue in GetHuman-karoleel's own words
I am interested in special assistance. My case: I have a fractured foot and it is in plaster now , also I am using crutches to be able to move around. After I visited hospital I received a document from the doctor with my condition, address of hospital, date and his signature but I am not sure if it is a fit to flight form. Because when I asked my doctor for 'fit to flight form' he was quite confused not understanding what I want from him, and later said that the document he gave me should be fine. But he didn't seem quite sure. The paper is in Catalan so I can't really define what it says. I am quite worried that I will not be accepted to the flight which is next Friday. *My second question is : Can I take crutches on the flight, and is it free of charge? *Thanks *Karolina
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Ryanair

Customer service issue
Reported by GetHuman-karoleel
Jun 29th, 2018 - a yr ago
I have an issue with Ryanair too
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Seen by 10 customers so far
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-karoleel started working on this issue
Jun 29th, 2018 11:47am
GetHuman-karoleel indicated the issue is not fixed yet.
Jun 29th, 2018 1:25pm
GetHuman-karoleel indicated the issue is not fixed yet.
Jun 30th, 2018 12:49pm
GetHuman-karoleel indicated the issue is not fixed yet.
Jul 2nd, 2018 9:27am
GetHuman-karoleel indicated the issue is not fixed yet.
Jul 2nd, 2018 9:28am
GetHuman-karoleel indicated the issue is not fixed yet.
Jul 2nd, 2018 9:29am