My gusband & I came into the Dandridge location this afternoon, Nov *th. We were seated, we dat down and the light fixture ( lamp shade fell on my husbands head, broke his oakley sunglasses, snapped them right in half. The host a male saw it as well as * servers, it took over * min before a seever came to the table to ask if he was ok, it took well over ** for a manager to come over he didnt even introduce himself, he asked if i was ok i said yea but maybe ask my husband hes at the salad bar, he said sorry walked away & never made another attemp at speaking to my husband. Now although we didnt make a big deal of it, our meal should have at least been discounted,maybe a dessert, for goodness sake my husbands *** dollar sunglasses were broken bc of this, im sure it was noones fault, but ckearly it had happenend before, bc a server let us know it had happenend to her the other day cleaning that table. The food was good the service was good, but the manger should have absolutely made a better effort to communicate, and accomidate, it wssnt an overcooked*undercooked steak, hair found in food, it was a ** pd lamp falling from above that hit my husband hard enough to knock his sunglazses off his hat & break them. Thank you..
GetHuman1518911 did not yet indicate what Ruby Tuesday should do to make this right.