Ruby Tuesday Customer Service Issues

Last night, my fiancée and I went to our local Ruby Tuesday in Hagerstown, MD, at 7:10 pm. We were seated in a booth near the bar, given menus, and noticed two other couples also seated. Despite other tables receiving their drinks, we waited for 10 minutes with no service. The restaurant was not busy, with only two patrons at the bar and around 10 tables in total. We decided to leave due to the lack of attention. When I called to speak with the manager, I was put on hold for 5 minutes before disconnecting. Upon calling back, I finally got through. We usually enjoy the salad bar, tall beer, and calm ambiance at your restaurant, but this disappointing experience came after a night of Christmas shopping.

My husband and I visited Ruby Tuesday on Friday night for drinks and appetizers. We sat at the bar where the bartender flirted openly with my husband. Despite his indifference, the bartender mentioned closing time and offered to extend the hours for some money, implying a bribe. She then flirted and left before I could react, leaving us uncomfortable. Her behavior was unprofessional considering she had just discussed her single status.

To whom it may concern, I am Heather McCullough and have been a server and bartender at this company for over 5 years. For at least half of this time, I have worked full-time. I am currently pregnant and preparing for maternity leave. My concern is the lack of paid vacation time. Despite working here for years, I have only received one week of paid vacation over four years ago, which I was only made aware of by a concerned manager. Whenever I inquired with other general managers about my eligibility for vacation time, I was always dismissed. I have been a loyal employee and feel disheartened by the lack of acknowledgment of my entitlement to vacation pay. I appreciate any assistance you can provide. Heather McCullough Formerly in Vidalia, GA, recently transferred to Statesboro, GA

Dear Ruby's Management, I have been a loyal customer for years and appreciate the BOGO meal deals you offer as a retired couple. Last week, we dined at Ruby's and used gift cards our children gave us. The waitress informed us we had $25.00 left on one card. However, when we returned the next week, another waitress claimed the card was empty, despite my belief that it held the full amount. I wanted to bring this discrepancy to your attention in case others have faced similar issues. Unfortunately, I do not have a receipt to prove the balance. In the future, I will take a photo of gift card numbers before using them. Thank you for addressing this matter. Sincerely, Adele W.

The server only took our order and did not come back until bringing the food and presenting the bill. There were no water refills, and the servers congregated together instead of assisting tables. They seemed disinterested and did not provide help or information regarding the menu. The chicken fresco ordered was dry, with a small portion size, and the baked potato was cold and seemed reheated. There was an extra charge for adding butter and sour cream to the potato, and a replacement was not offered when requested. Overall, the meal was not worth the price, as the food quality was subpar. The pork chop was also dry, the side salad and zucchini portions were meager. The total bill was $32.46 before the tip, amounting to $38.96 in total. This experience at the Auburn, Ala., Ruby Tuesday's ([redacted] Rachel H. Chk2952) was disappointing, especially considering past satisfactory visits to the chain.

During our lunch stop at [redacted] Commerce Drive in Elizabethtown, KY on May 24, [redacted], we encountered significant issues. With a party of four, the service lagged from the start, waiting extensively for both drinks and a waitress. Despite my husband's order for salmon, we were informed it was unavailable due to being frozen, yet no alternative menu was provided. In the end, he opted to share my overcooked chicken tenders. Other guests had their own disappointments – one encountered rubbery BBQ chicken that was inedible. The poor meal was worsened by lackluster service, highlighted by multiple employees smoking outside simultaneously as we left. The experience left much to be desired, making me grateful for the better service I receive back in Michigan.

My boyfriend and I ordered takeout tonight. It was his first time trying this place, and I had built it up so much. Unfortunately, we were both let down. He doesn't even want to give it another try. I asked for the mushroom Swiss burger cooked medium rare, but it was extremely overdone. The meat had barely any pink left in it. My boyfriend ordered the hickory smokehouse burger with Swiss cheese instead of cheddar, but it still came with cheddar. I got the chocolate fall cake for dessert, but it was missing the toppings it was supposed to have. It was just a plain piece of cake with a small scoop of ice cream, not what I paid $7 for. And my boyfriend's peach Melba tart didn't come with the ice cream or raspberry compote it was supposed to have. We had such a disappointing experience at the Sebring location, and I would like a refund or some sort of resolution. This visit was a letdown after being a longtime Ruby Tuesday customer.

My partner and I are regulars at Plank Rd in Fredericksburg, VA, and we usually enjoy their garden bar. We decided to try the new 3-course meal with bourbon 6oz sirloin on 7/29/18. Unfortunately, both steaks were not up to par. They appeared like rough chunks and were tough with gristle throughout, which was quite unappetizing. Moreover, the kitchen was severely backed up, and we had to wait an extended time for our meals. The waitress attempted to make up for the slow service by offering us a discount, so I didn't have the heart to inform her about the poor quality of the steaks. I just wanted to share my experience so that others are aware. While the meal is affordable, it might be better to stick to other menu options. Just providing some feedback. Thank you.

Hello, I'm Jerome B. and I am writing with concern regarding your company's sponsorship of Laura Ingraham. I was troubled by her recent comments in a video, which I find divisive and not in line with fostering love and compassion. As a parent, I strive to instill values of kindness and empathy in my children, and I believe voices like Laura's go against these principles. In [redacted], it is disheartening to see such rhetoric persist, especially under the guise of "Making America Great Again." This slogan does not reflect the values shared by many Americans. It is essential to promote unity and understanding, not division. I urge your company to reconsider its sponsorship of individuals who spread negativity. The video linked showcases the concerning content. It is crucial for companies to align with ethical and moral standards. Please reflect on this issue and take appropriate action. Thank you.

I frequented Ruby’s in Virginia Beach and was eager to visit the Indiana location. Unfortunately, after a disappointing experience last night, I doubt we'll return. Despite the restaurant being slow, we waited over 10 minutes for service after being seated near the bar. Though the bartender eventually took our order, other staff seemed more interested in socializing than attending to customers. Our food arrived after a 28-minute wait, served by the manager as our server failed to check on us. We had to request refills and flag down staff multiple times. Even dessert was brought by the manager, not our server. The lack of attentiveness and customer care was disheartening, especially as someone with 15 years of experience in the service industry. I hope management addresses these ongoing issues promptly to maintain a positive reputation. Sincerely, Michelle K.

I would like to discuss the issues encountered during our recent visit. Firstly, upon arrival, we were not promptly seated and instead were given menus while the hostess appeared preoccupied with her cell phone. Secondly, the menu items were listed with prices, yet the server repeatedly mentioned additional costs for certain items. Additionally, a hamburger I ordered for my birthday was incorrectly prepared as I requested the BBQ sauce on the side, resulting in a significant delay after sending it back. Upon receiving the check, I was billed for a gluten-free bun despite the birthday burger being complimentary. The server did not acknowledge the mistakes or attempt to rectify the situation. A simple gesture like wishing me a happy birthday would have been appreciated despite the disappointing experience.

I recently visited your Deer Park, NY location to redeem my husband's birthday voucher. Despite showing the message about using the voucher and specifically asking the staff to confirm if it was used, we were not informed until the manager came with the check that it had already been redeemed. We then faced confusion about using a $5 off coupon, which added to our unpleasant experience. I would appreciate it if this situation could be resolved. Thank you for your attention to this matter.

I recently shared my experience at Ruby Tuesdays in Marianna on their Facebook page. The visit was disappointing due to the lack of knowledge about a promotion, poor service, and feeling invisible as a customer. Despite having a promotion email clearly stating the offer, we were interrogated about signing up, our server discussed it openly near our table, and I was ignored when I wanted another drink. The manager also pushed for donations without addressing our dining experience. We left and went to Bistro Palms where we had fantastic service and a great evening, spending more but happily tipping 25% for the quality service received. Good service deserves recognition, and it's important for establishments to prioritize customer experience to ensure their satisfaction and return business. Ruby Tuesdays, remember that customers are essential to your success.

My wife and I dine out regularly at various sit-down restaurants, with Ruby Tuesday in Middletown, Delaware being a favorite that we revisited for the first time in about two months. During our recent dinner on a Tuesday evening, we specifically asked to be seated near the bar and received exceptional service. Our server, Alex, who also happened to be the bartender that night, provided us with the best service we've experienced in months. Alex stands out as the finest waiter we've encountered recently, and we truly believe he deserves recognition from the company for delivering outstanding service not only to us but to all his customers. We look forward to returning more frequently to receive top-notch service from the exceptional waiter we've ever had the pleasure of being served by. Sincerely, Nick Albia.

We visited Ruby Tuesday last Friday. Unfortunately, the food and salad bar were not up to par. The salad bar was nearly empty, and the staff member I inquired with was unhelpful, stating it wasn't their responsibility. The manager explained the salad bar attendant was tardy, but this felt like an inadequate excuse. Rather than taking charge and rectifying the issue, the manager simply didn't charge us for the salad bar. However, this wasn't the resolution we were hoping for. Our dessert took an excessive half-hour to arrive, which was unacceptable. Without proper protocols in place, the staff seemed to do as they pleased. Considering we come from a neighboring town, we expect better service when dining out on our day off.

Dear Customer Service, This afternoon, at approximately 12:45pm, my grandmother, my daughter, and I visited the Ruby Tuesday in Waterford, Connecticut. We were greeted by a host lacking friendliness and smiles. After waiting 10 minutes for a waitress, we ordered. Although the chips and queso appetizer came out different and cold, we politely sent it back. Our entrees took nearly 35 minutes to arrive, during which we noticed issues with the food temperature and quality. Despite the polite manager's check-in, service degraded further as we finished our meal, waiting an additional 15 minutes for the check and more time for change. The lack of attentive service, combined with the stale and subpar food, left us highly dissatisfied with our experience. Sincerely, Kiara T.

I dine at Ruby Tuesday about once a month, sometimes more. As a widow, I usually eat alone, but this time I brought my three-year-old grandson along. We ordered, and the waitress brought us our drinks - I had tea, and he had a cup of lemonade. I ordered a burger, and he had pizza from the kids' menu. I was surprised to see on my bill that his small kids' cup of lemonade cost $2.79, even though he drank less than half of it. My half-cut tea also cost $2.79, which I didn't mind, but I believe if you have a children's menu, the drink should be priced accordingly for kids. It can add up when you have more than one child. While I know that children eat free on certain nights, unfortunately, today was not that day. I wanted to share my disappointment because this is not the level of service I am accustomed to at your restaurant.

I took clients out in Oldsmar, FL tonight. We were seated and asked about happy hour, but it was only available at the bar. Limited wine options were offered, and we had to request the Tuesday drink specials not mentioned by our server. The dinner menu was provided with no specials mentioned. Another table received promotions and specials after we ordered. We spent over $[redacted] without being offered the specials like a garden bar or meal deals. Despite being one of the few tables at 4 pm, the service was disappointing. Our requests for red pepper flakes were met with uncertainty, and the bill was incorrect twice. The lack of basic hospitality was evident when leaving. As someone in real estate for 21 years, I understand the importance of service for repeat business. Training for the staff should include offering specials and attentive customer care. Dining out frequently, good service and food are crucial. Regards, J.

I am curious about who is in charge of Ms. X's marketing department. The recent commercial featuring the $3 entree has a singer with incomprehensible words and lacks humor or appeal. The ad reminds me of a scene from National Lampoon's "Las Vegas Vacation" with an unappetizing $1.99 buffet. The singer's appearance and the food displayed are unappealing. There was a location in Edinburg, Texas, which closed after four months, possibly due to poor management and layout issues. On the border with McAllen, a successful burger place took over, showing potential demand. I believe with proper management, a new location could thrive in this area in just two months.

I am here to share a concerning experience a gentleman, Frank, and his family had at a restaurant in Roanoke Rapids, NC. Frank, after a long drive, visited the nearly empty restaurant wearing a Trump shirt, seeking a simple meal and rest. Despite few customers, they were asked to wait for 35 minutes after the hostess saw his shirt and consulted with someone, likely a manager. Feeling unwelcome, they left to avoid any potential mistreatment. This incident raised questions about the restaurant's policies. As a loyal patron, I hope for appropriate consequences and corrective measures to avoid such situations in the future. It's crucial for all staff members to understand the importance of inclusivity and customer service. I trust that this issue will be addressed promptly by your management. Thank you for your attention to this matter.