I am trying to help my ** yrsold relative. I live ** mls away. There are some boxed flo...

GetHuman4141464's customer service issue with Royal Mail from December 2019

Help with my Royal Mail issue
The issue in GetHuman4141464's own words
I am trying to help my ** yrsold relative. I live ** mls away. There are some boxed flowers for delivery but a fee needs to be paid. No one can collect the parcel from Ripley Derby’s depot. My husband is being released from hospital post surgery and it is impossible for me to get to Ripley. There is none else to help her. I can pay by phone or on delivery. Can the item be delivered, bearing in mind they are perishable. Address is ** Waingroves Ripley DE* *TD name is Bowyer

GetHuman4141464 did not yet indicate what Royal Mail should do to make this right.

How GetHuman4141464 fixed the problem
Finally got through to customer services after ** min wait. Nice adviser arranged delivery for **th Dec. However an unexpected visitor has since collected the flowers. Can you please cancel the delivery from Ripley Parcel Depot. Derby’s. Thanks for your assistance. Merry Christmas.
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Royal Mail

Customer service issue
Reported by GetHuman4141464
Dec 23rd, 2019 - a year ago
Fixed
GetHuman4141464 shared how to fix
Seen by 3 customers so far
Similar issue to 3552 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman4141464 started working on this issue
Dec 23rd, 2019 1:36pm
GetHuman4141464 confirmed the issue is fixed. Hooray!
Dec 25th, 2019 11:38am

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