I have a client, Laurie, who originally booked * drop-in visits for her boxers. * today...

GetHuman-maddisdo's customer service issue with Rover.com from February 2019

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The issue in GetHuman-maddisdo's own words
I have a client, Laurie, who originally booked * drop-in visits for her boxers. * today, Friday *-**, and * tomorrow, *-**. I have already completed one of the visits for today. Laurie has informed me that she no longer needs me for tomorrow since she will be coming home late tonight. I tried modifying the booking so she doesn't get charged for tomorrow's visit, which she no longer needs, but the Rover App modification page told me since I was canceling future bookings to cancel the whole booking. I really don't want to cancel the entire booking and force her to reapply. I already did a visit and she lives over ** mins away. She's driving a lot today so having her reschedule might not be an option. I still have one more visit that takes place in *.* hours. That is suppose to be the last one. I really need the booking modified to cancel the Saturday visit but keep the two Friday visits.
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Customer service issue
Reported by GetHuman-maddisdo
Feb 15th, 2019 - 8 mons ago
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GetHuman-maddisdo started working on this issue
Feb 15th 5:32pm