I am currently in the middle of a house sitting booking and even though my terms were l...

GetHuman-alyshyac's customer service issue with Rover.com from December 2018

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The issue in GetHuman-alyshyac's own words
I am currently in the middle of a house sitting booking and even though my terms were lined out before it was booked we may have some issues that you may hear about and I am not sure what to do. When this couple asked for me to watch their dogs I informed them that Monday - Friday I work *-*:** in Seattle so I would only be able to drop in in the mornings and feed them then let them out to use the bathroom. Then after I get off work come and feed, walk, and hang out with them for a few hours because then I was not comfortable staying the night in their house (I had some concerns with the cleanliness of their home) . I also then then mentioned that I would be in and out every few hours because of my other job and they stated that was fine. They have now voiced concerns of me not being at their home more often even though I have done exactly as I told them and even gave them the option to look for other sitters if they needed more direct care. I am not sure what to do in this scenario and just wanted to let you all know what is going on.

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Customer service issue
Reported by GetHuman-alyshyac
Dec 22nd, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 357 others
0 customers following this


GetHuman-alyshyac started working on this issue
Dec 22nd, 2018 11:15pm

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