I registered and gave money to get my background check and received an email a few days...

GetHuman1221077's customer service issue with Rover.com from September 2018

Help with my Rover.com issue
The issue in GetHuman1221077's own words
I registered and gave money to get my background check and received an email a few days later saying everything was good and my profile was ready. I then received an email that told me Checker needed a form of identification because my birth date was wrong so they needed a copy of my drivers license so which is it? Did it go through like I was told or not? If not I want a full refund credited back to my account immediately or I will take it up with my credit card company to reverse the charges.
GetHuman1221077 did not yet indicate what Rover.com should do to make this right.
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Rover.com

Customer service issue
Reported by GetHuman1221077
Sep 28th, 2018 - 3 mons ago
I have an issue with Rover.com too
Fixed
Seen by 3 customers so far
Similar issue to 167 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman1221077 started working on this issue
Sep 28th 2:52am
GetHuman1221077 indicated the issue is not fixed yet.
Sep 29th 3:55am