Sold wrong part and won't refund me or give credit

GetHuman2219848's customer service issue with Rockauto from February 2019

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman2219848's own words
Trying to return the hood ... I ordered a hood from rockauto , and was damaged. It looked very close to what it should have been, but I noticed it was for a ****-**** I needed a **** hood. Witch was a couple days later. I tried to return it threw their website. It didn't work, tried the next day I tried, and then the next day. I tried calling couldn't get help then I tried emailing them. The first email I didn't find for about another week in a spam folder. They just said about liability on shipper but was wrong. Then they waited some and replied about getting a quote to fix it from a body shop. I explained again it was wrong not only damaged. Then they said they could no longer file a claim on I asked again and it said my ticket was closed. I don't know what to do. I would like to return the hood for **** Impreza outback. I got a ****-**** Impreza hood.
They kept refusing to let me return it
I want refunded
I've been using rockauto for * or * years. I've bought alot more than a normal person would have. I've spent a lot of money there.
Tried calling twice, and numerous emails.
I have an issue with Rockauto too
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Rockauto

Hood
Customer service issue
Reported by GetHuman2219848
Feb 16th, 2019 - 8 mons ago
I have an issue with Rockauto too
Not resolved
Seen by 7 customers so far
Similar issue to 11328 others
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Timeline
GetHuman2219848 started working on this issue
Feb 16th 4:23am