When I try to login to my Lowes,com account, Roboform recognizes it as a sync,com site...

GetHuman-wshir's customer service issue with Roboform from July 2020

Help with my Roboform issue
The issue in GetHuman-wshir's own words
When I try to login to my Lowes,com account, Roboform recognizes it as a sync,com site and gives me "mybpcard.com" login info. I have no issue when logging in to Amazon to pay bill and it's a sync site . I only have issues with the Lowes.com sign in. Is there a fix?

GetHuman-wshir did not yet indicate what Roboform should do to make this right.

How GetHuman-wshir fixed the problem
Contacted *****@***.com. The following instructions will help you re-save your login file for this website:*- Navigate to RoboForm - Options - AutoSave and make sure that the settings:*"ALT*Click of Login button forces AutoSave" and "SHIFT*ENTER in text field forces AutoSave" are enabled**- Go to the website's login page, fill the forms manually or from your existing login file*- Click Login*Submit button while holding ALT OR hold Shift and hit Enter on the keyboard*- This will force AutoSave and RoboForm will memorize the position of the Login*Submit button*IT WORKED
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Roboform

Customer service issue
Reported by GetHuman-wshir
Jul 11th, 2020 - 2 months ago
Fixed
GetHuman-wshir shared how to fix
Seen by 3 customers so far
Similar issue to 102 others
0 customers following this
Items needed
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Timeline

GetHuman-wshir started working on this issue
Jul 11th 12:40pm
GetHuman-wshir confirmed the issue is fixed. Hooray!
Jul 11th 5:05pm

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