Ring Doorbells Customer Service Issues

Dear Sir, I purchased a Ring Doorbell on 25th March and have encountered numerous issues with it. Ring support tried to assist me in making it work, but despite getting it to ring on my phone, they couldn't make it ring on the chimes after several attempts. Due to the pandemic, I was assured I had over [redacted] days to return it without worry. However, when I inquired a fortnight ago, I was informed I only had 30 days to return items. I recently found a document from Ring stating there would be no penalties for delayed returns due to the circumstances. Nevertheless, I haven't received any email or shipping labels for returning the items. Despite requesting these from your agent, nothing has been sent. I feel disappointed by this treatment. Regards, B Ward

I am having trouble accessing my RING doorbell account after resetting my password. Although I successfully created a new password, I am stuck at the verification code step. The code is being sent to an old phone number that I no longer have access to. I am unable to update my contact information without logging into the account to make the necessary changes. It is incredibly frustrating that there is no option to send the code to a different number. I have attempted to seek help by calling customer support, but it seems to lead to automated responses that do not address my issue. The lack of assistance is disappointing, and I appreciate any help you could provide me. Thank you.

I am having trouble installing my Ring Chime Pro device. When I reach the step where it asks if the device is pulsing slowly, nothing happens when I press "Continue". Instead, a circling icon appears that never goes away. Additionally, when I try to install the Ring WiFi following the instructions, a network named "Ring Setup 64" appears with a checkmark. After entering "ChimePro123456" under "Other" and selecting it, I am prompted to enter the password for my WiFi account, which is my phone number [redacted]. Despite this being the correct password, I receive a message stating that it is not. Subsequently, my iPhone displays an error message saying "something went wrong, try again". I desperately need assistance setting up this device as my old ChimePro is no longer working. Despite trying to contact the support line, all I receive is a recording stating that services are limited due to the current circumstances.

My RING doorbell suddenly stopped working after a year of service. I found out the warranty only covers one year, so I purchased another one. Strangely, the second one also stopped working after a year. When I contacted support, they claimed to have sent an extended warranty offer, which I never received. It feels like a suspicious situation where the devices are designed to fail just after the warranty period. After a frustrating hour on the phone with unhelpful troubleshooting advice, I was told a manager would call me back tomorrow, which is just a day after my warranty expired. Frustrating experience with RING customer service.

I have been experiencing an issue with the battery of my Ring doorbell depleting rapidly. Despite owning it for just over 2 years, the problem has worsened over time. According to the specifications, it should last between [redacted]-[redacted] notifications before needing a recharge. Customer service suggested a 30% discount on a new purchase as a solution, which I find inadequate.

I'm curious if there is a Ring security camera that can be powered through an outdoor light fixture, preferably by plugging it in. I am hesitant about running a wire through the garage door, which may damage the wire, or having to run it a long way to an outlet inside the house. I already have a Ring Pro doorbell, but it doesn't provide full coverage for my garage and backyard. If a light connection isn't possible, I'd like to know how long the batteries typically last in the battery-operated cameras. Climbing ladders frequently to change batteries is a challenge for me at 66 years old.

Yesterday, I successfully installed the Ring Doorbell 2 ([redacted] version) without any issues, and I was able to view pictures and videos. However, this morning, I encountered a problem where I couldn't access the live view feature. After running a health check, it indicated that the device wasn't connected to the Wi-Fi network, even though it was connected fine the day before. I tried to set it up again, but it repeatedly showed an error message stating it couldn't connect to the Wi-Fi. I even reset my router, but I still couldn't reconnect. Oddly, when the doorbell is pressed, the indoor bell rings, both inside the house and on the device, but I can't see any live pictures or videos. If anyone has experienced a similar issue and has a solution, I would appreciate the help. Thank you.

Switched Wifi providers and my Ring Doorbell 2 stopped working. I need to reinstall it. The Ring app promises the device will detect motion and doorbell rings. When trying to reinstall, it connects to several networks (Chime8032Od, Chime fia47c, Ring Setup 7c). The indoor chime goes offline quickly. The indoor chime function no longer responds. I can't figure out how to update the new Wifi password in the Ring app. Is this why it's not working properly? Wondering if updating the Wifi password in the Ring software might resolve the issue. Thank you, Joe.

I bought a Ring 2 doorbell two weeks ago and followed all the setup instructions correctly. It was functioning well until today when it suddenly stopped working. Despite the battery being at 68% and the last health check at 3:40 am today, the doorbell is unresponsive. I tried charging it for 2 hours, and although the blue lights came on, it went dead once disconnected. Pressing the reset and doorbell buttons did not fix the issue, and the Ring app seems frozen, unable to display live views. Meanwhile, my other Ring camera in the garage works fine. It seems like there might be a defect with the doorbell unless I overlooked something.

Hello, I am Clarence M. and Andrea P. Both of us reside at [redacted] Barnard St, Apt. A, Metairie, LA [redacted]. We have been unknowingly paying for two Ring doorbell services on the same address. I pay for the service, and Andrea also thought she was responsible for it, resulting in double charges. The doorbell has not been active for a long time, and it appears we have been charged twice for years without utilizing the service. My email is [redacted], and Andrea's email is [redacted] The situation feels like a robbery to us, as there has been no activity on the camera.

I initially loved this product, receiving a five-star rating during the first 30 days of ownership. However, once the trial subscription ended, my experience plummeted to a 1-star disappointment. While I comprehend the need for subscription charges, paying solely for human detection on the motion sensor seems unreasonable. Despite setting the sensor to identify only people and it functioning well for a month, I was disturbed repeatedly by motion alerts at my front door last night. After discovering that human detection is a paid service, I struggled with adjusting the sensitivity settings this morning without success. It's frustrating how easily it triggers, even with minimal settings and a tiny motion zone. This purchase feels like a deceptive switch, and unfortunately, I missed the return period for the Ring doorbell. I plan to sell it on eBay and avoid Ring products in the future. I had no intention of storing the video data, yet I feel coerced into extra fees. A $30 annual charge for a doorbell feature seems excessive, especially when it comes to paying for human detection exclusively. I will share my negative feedback on the purchase website and my social media accounts. Regards, Disappointed Customer

I am encountering repeated issues with my RING Doorbell, which is a replacement unit provided by RING due to a previous device failure. Despite being only a year and a half old, the current doorbell keeps disconnecting, compromising the security of my home. I rely on this system, including the RING Chime and RING Rear Yard Camera, for my peace of mind. The problem lies specifically with the front doorbell's unreliability, despite being hardwired with a battery backup and showing as connected to WiFi on my Dashboard. I have reached out to customer service multiple times to address these recurring problems. I am suggesting a shared cost solution to replace the faulty front doorbell promptly and restore the protection of my home.

I purchased a Ring camera floodlight from Best Buy a few months ago and integrated it into my existing Ring system. It functioned perfectly for a couple of months until one night when I noticed the light didn't turn on with motion. After researching on the website, I attempted to reset it by pressing the button on the dome, but the issue persisted. The Ring app prompted me to check for changes in my password or router and try to resolve it, but after numerous attempts, I couldn't get past that step. While my internet connection is stable, my other Ring devices are functioning correctly, adding to my frustration. I would appreciate any assistance. Thank you.

I purchased a ring for my backyard terrace from Best Buy in Hialeah, Florida about a year ago. It was working fine along with the front door bell/camera. I also bought an additional ring bell from Amazon, and it's not working. Since switching from Xfinity to AT&T four months ago, the internet connection was changed, leading to issues with the terrace unit setup. Despite attempts by three people to set it up, the equipment doesn't work properly, including the electrical outlet extension that has never worked. I'm unsure why only one item is malfunctioning if the others were working fine. I need troubleshooting instructions emailed to me at [redacted] or information on the cost of sending a technician to fix the problem. I understand I may be a nuisance at my age of 79, but I hope for assistance whenever possible. Please reach out at [redacted] or [redacted]. Thank you for your time. Best regards, Jorge Francisco.

I recently purchased a complete package including a camera, an extra battery, and a solar panel for my backyard to complement my existing Ring front camera and doorbell. While my wired front camera can detect motion up to 60 feet and the wired camera extends to 40 feet, I am facing connectivity issues with my new wireless camera. Despite having good download and upload speeds over [redacted], the camera sometimes struggles to connect to WiFi. My home system boasts 1.5 gigabytes with 4 pods, providing impressive wired speed at [redacted] gigabytes. The challenge lies in the rear camera's detection range limitation, making it difficult to install where needed most. After reviewing the included pamphlets, I discovered the camera's detection range is 30 feet when mounted 8 feet above ground, falling short of my desired range of 40 feet. Adjusting its position helped capture up to 30 feet, but light interference from a nearby building obstructs the view, even with the camera's lights active. My frustration arises from the lack of detailed information about the camera's capabilities in the product description. While I value the camera, I require a longer detection range for enhanced security in my yard.

Hello, my name is DC. I'm having issues with my Ring Alarm cameras. They are wired and do not use batteries, but they keep failing to go live or record events due to low battery errors. I've seen similar complaints from other Ring owners over the past 1 1/2 years. Despite reaching out to customer service and being promised an email update, the problem persists. I'm frustrated that this issue has been ongoing for so long without a resolution. My equipment is now idle, and I'm unsure what steps to take next. Thank you.

I would like a refund for a service I did not need. I feel defrauded since I was charged $60 instead of the promised $10 for the service. My account is active, but I don't want any additional services or credits applied to it. I own a doorbell camera and another by Ring, and I was misled into believing I needed to purchase a service to use them. I am unhappy with the situation. My name is Joseph M. and I can be reached at [redacted] or [redacted]. I am eager to speak with someone promptly about getting my money back. Thank you for your assistance.

I'm having trouble setting up my new Ring Solar Charger with my recently installed Ring doorbell. The Ring app shows that the doorbell power source is the battery at 86% and that the solar status is NOT CONNECTED. I reached out to Amazon, where I bought the charger, and they connected me with a Ring technician named Chris yesterday. We discussed the issue, and Chris requested that I place the solar charger in direct sunlight all day for testing. He was supposed to call me back this morning between 9:30am and 10:00am EST to review the results and decide on the next steps. Unfortunately, I haven't received a call from Chris yet. I'm eager to follow up with him or another support person who can assist me. Thank you. Thomas Barry Rhoads.

Vilma, I wanted to inform you that a new device to replace your Ring Video Doorbell has been requested on your behalf. The request has been submitted and will be processed promptly. Here are the details of the exchange: Request ID: plc4[redacted] Customer Name: Vilma, G. Shipping Address: 41 The Grove, Westerham, Kent TN16 3TA, GB I will ensure to keep you updated on the delivery status of your order.

I recently upgraded to a Ring Pro Doorbell 2 from a Ring Pro Doorbell. The installation went well with my existing mechanical doorbell. However, the online instructions now recommend using a Pro Power Kit V2 for older doorbells, which I did not receive with my Amazon order. I received the older Pro Power Kit twice instead. Is it possible to purchase the correct Pro Power Kit V2 from you? Thank you, S.D. Berman