I purchased the Unlimited Regal Pass on Black Friday to get the $** discount. *My card...

GetHuman-flaura's customer service issue with Regal Cinemas from December 2019

Help with my Regal Cinemas issue
The issue in GetHuman-flaura's own words
I purchased the Unlimited Regal Pass on Black Friday to get the $** discount. *My card was never charged because they thought it was a fraudulent charge. I told them it was not, and contacted Regal Customer Service right away. *I just received an email today saying that my email never was received (it was the email listed in my message on my Regal App). **Can you please help me purchase this with the discount like I originally tried to do? I need *, please. **Thank you!

GetHuman-flaura did not yet indicate what Regal Cinemas should do to make this right.

How GetHuman-flaura fixed the problem
I called and waited for a live person. She was very nice and told me she would approve of the discount if I ordered today.
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Regal Cinemas

Customer service issue
Reported by GetHuman-flaura
Dec 3rd, 2019 - a year ago
Fixed
GetHuman-flaura shared how to fix
Seen by 3 customers so far
Similar issue to 77 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman-flaura started working on this issue
Dec 3rd, 2019 8:58pm
GetHuman-flaura indicated the issue is not fixed yet.
Dec 3rd, 2019 8:59pm
GetHuman-flaura indicated the issue is not fixed yet.
Dec 3rd, 2019 8:59pm
GetHuman-flaura confirmed the issue is fixed. Hooray!
Dec 4th, 2019 9:28pm