booked an entire trip to four countries, with planes, trains, and of my tr...

GetHuman-lhdreyfu's customer service issue with from July 2018

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The issue in GetHuman-lhdreyfu's own words
booked an entire trip to four countries, with planes, trains, and of my train tickets mistakenly dated october **, not october **. need to change. ******** is booking number.**booked and paid. travel from perpignan to madrid first class.**lorin dreyfuss**** *** **********@***.com
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How GetHuman-lhdreyfu fixed the problem
I called. Waited forever on hold. I wrote texts. No response. I wrote emails, and finally got a response. At the end, their customer service manager agreed to send me a full refund on a ticket with the wrong date. Very grateful for her efforts. I haven't received the refund yet, but hope to, soon. I already rebooked the train for the correct date.
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Customer service issue
Reported by GetHuman-lhdreyfu
Jul 18th, 2018 - a yr ago
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Seen by 8 customers so far
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GetHuman-lhdreyfu started working on this issue
Jul 18th, 2018 9:25pm
GetHuman-lhdreyfu shared this issue with friends on Facebook
Jul 18th, 2018 9:26pm
GetHuman-lhdreyfu confirmed the issue is fixed. Hooray!
Jul 21st, 2018 10:45pm