Before contacting them, items GetHuman-lorichea may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-lorichea's own words
Our train could not travel to our destination and we had to exit the train and find another way to compete our trip from London to Edinburgh. We were told that since our delay was more than two hours we were entitled to a full refund. Our booking number is ********. We would like to have our original form of pay,net credited for the full amount. We booked two travelers for $***.we traveled on September **, **** at **:**. Thank you.
GetHuman-lorichea did not yet indicate what Rail Europe should do to make this right.
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