Our train could not travel to our destination and we had to exit the train and find ano...

GetHuman-lorichea's customer service issue with Rail Europe from September 2018

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The issue in GetHuman-lorichea's own words
Our train could not travel to our destination and we had to exit the train and find another way to compete our trip from London to Edinburgh. We were told that since our delay was more than two hours we were entitled to a full refund. Our booking number is ********. We would like to have our original form of pay,net credited for the full amount. We booked two travelers for $***.we traveled on September **, **** at **:**. Thank you.
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Rail Europe

Customer service issue
Reported by GetHuman-lorichea
Sep 25th, 2018 - 2 mons ago
I have an issue with Rail Europe too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman-lorichea started working on this issue
Sep 25th 3:36pm