First let me introduce myself my name is Gina Welch. After much deliberation on my part...

GetHuman3882291's customer service issue with RaceTrac from November 2019

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The issue in GetHuman3882291's own words
First let me introduce myself my name is Gina Welch. After much deliberation on my part and whether or not to contact you regarding this horrible demeaning embarrassing situation that happened at one of your stores in Fort Worth Texas on Camp Bowie. First let me start off saying also that my business as well as my husband is buying storage units at auction for people from people who cannot pay their storage bills. Often times we get a lot of units that are just trash and often times our pickup truck and our trailer are loaded down with said trash. One of our storage units happened to be across from your race track we frequented often throughout the years and have spent thousands of dollars hundreds just within the past month. So when we pulled up one evening which would be on October **rd of this year at **** time we were met by the police who then proceeded to ask for our drivers license and then proceeded to have the manager on duty service with no trespassing. Never in my life ** years thank you have I ever been so embarrassed and humiliated as your manager did to us that night. And her getting her fellow employees to Snicker and look down at the ground and not address us and greet us as always was that much more humiliating. As I said I have spent hundreds of dollars at that store alone the past month. so why would our patronage be any different. Looking around and knowing full well the clientele if you will , stuff for instance at lunch time probably about **-** men come in to use the microwave to heat up their lunch. They don't buy anything they just use the microwave. At least we have the courtesy and if we're going to use the microwave we buy something there. And . it's okay for them to sit out there in your patio area with free Wi-Fi and jyst hanging out. We have Never been disruptive or caused a commotion we have always been very courteous and polite to your employees. I used to be in the Hotel hospitality industry . and you meet all kinds of people and I love that kind of diversity but never have I singled out one particular person and embarrassed them and humiliated them the way she did . this will not go unnoticed. Her name is Sadie Dorsey you are located at **** Camp Bowie Boulevard Fort Worth Texas I believe ***** please contact me at GinaW*****@***.com. thank you

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RaceTrac

Customer service issue
Reported by GetHuman3882291
Nov 4th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 142 others
0 customers following this

Timeline

GetHuman3882291 started working on this issue
Nov 4th, 2019 5:55pm
GetHuman3882291 indicated the issue is not fixed yet.
Nov 4th, 2019 6:07pm
GetHuman3882291 indicated the issue is not fixed yet.
Nov 4th, 2019 6:07pm
GetHuman3882291 indicated the issue is not fixed yet.
Nov 4th, 2019 6:07pm

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