What happened:**Well, I am writing this again since no one was able to help me the last...

GetHuman5307118's Hacked Account issue with ROBLOX from September 2020

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5307118's own words
What happened:**Well, I am writing this again since no one was able to help me the last time this was written. My account was hacked in July by a former friend of mine and I’ve been trying to get my account back since when she got ahold of it. She changed my username several times and got MY account permanently deleted for the username it has right now, KieranIsASimp. I sent Roblox proof and screenshots and they refuse to do anything on the situation due to the fact that my friend already appealed on my email and got declined. When I emailed Roblox, I explained the situation to them and when I was told they were going to discuss on giving the account back, and I was happy. However, a day after that I was emailed saying it will not be given back to me. So, I’ve been spending the last ** days trying to get it back but Roblox is not cooperating and doesn’t care about me because I’m not some big YouTuber.**What Roblox Can Do To Help Me:**They can ban my account temporarily since, permanently banning someone’s account for a username? Really? I’m surprised myself how the Roblox Moderation system is so confusing. I tried calling Roblox myself, but they said no one is present due to Quarantine? How have they been taking my emails then? They’re technically working from home meaning they should have the power to take phone calls I believe. How have they been taking others calls? So many questions I don’t even know :((. I just want my account back, nothing else. The former friend already apologized to me and she’s been trying so hard to get it back cause she feels sorry on what she did. Please.....** **Edit: I have my accounts password! But it still says account deleted....:((

GetHuman5307118 did not yet indicate what ROBLOX should do to make this right.

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ROBLOX

Hacked Account issue
Reported by GetHuman5307118
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 40187 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman5307118 started working on this issue
Sep 28th, 2020 7:08am

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