So, I was looking on my friend's account and I clicked on one of the groups she follows...

GetHuman4880358's customer service issue with ROBLOX from May 2020

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The issue in GetHuman4880358's own words
So, I was looking on my friend's account and I clicked on one of the groups she follows and I saw the comments. Someone said join this game to get a free shadow dragon , I joined the game and it asked for my user and my password. I put them. And then I left the game to go to adopt me but it wouldn't let me. It said someone was on my account from a different device and was playing a game. So, I pressed log in and I kept putting my user and my password and it kept saying my password was incorrect. But it's right. I started searching how to fix it and nothing helped me. I started to worry and I checked all my passwords for Roblox there was no problem with the password. But it didn't like it and said it's incorrect. I think that the person who created the game has hacked my account because at no point it lets me play a game and has kicked me out of my account. It won't let me do anything. Resolve this problem asap please. I have had that account for * years and I'm not going to loose it. I want the creator of the game banned because of them, I might never see that account again! I'm upset. I need my account back!! Please help me. My username is Kawaiigirl*xx.

GetHuman4880358 did not yet indicate what ROBLOX should do to make this right.

I have pressed forgot username or password, but it asks for my email that i put onto the account. But there was no email. So i done my phone number and that didn't do anything. Then this thing popped up and it let me review all my passwords it had saved for me. It was there. My account password. But the only thing was is that it asked for my password on my laptop so then i could view it and get my account back. But my laptop didn't have a password. so then i couldn't see it.
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ROBLOX

Customer service issue
Reported by GetHuman4880358
May 28th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 42877 others
0 customers following this

Timeline

GetHuman4880358 started working on this issue
May 28th, 2020 12:25pm

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