My name is Jasmine, I write to you please to Request a refund for unauthorized purchase...

GetHuman4879061's Refund a Charge issue with ROBLOX from May 2020

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The issue in GetHuman4879061's own words
My name is Jasmine, I write to you please to Request a refund for unauthorized purchases on my credit card. On ****-**-** my * year old son, played roblox on his ipad while homeschooling because of covid-**. I was unaware that he was playing roblox and clocked up $****.** AUD on in app purchases. I did not know until Apple Store emailed the purchases the next day. He has had his ipad taken from him. I believe there is still *,*** robux on the account, but won't be allowed to play for sometime. The user name is yeetmaster****. I've contacted the Apple store with very little help. I appreciate that I've received roughly $*** AUD refunded. I'm requesting the whole amount as i can't afford these purchases for a single mother of * children. It's broken me financially. Here's just * of the *** purchase ORDER ID MLTLB*K*YD and DOCUMENT NO. ************ *I sincerely hope that please my request for a refund is granted please. I desperately wait for your response. ** Jasmine

GetHuman4879061 did not yet indicate what ROBLOX should do to make this right.

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Refund a Charge issue
Reported by GetHuman4879061
May 28th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 42814 others
0 customers following this

Timeline

GetHuman4879061 started working on this issue
May 28th, 2020 12:30am
GetHuman4879061 indicated the issue is not fixed yet.
Jun 1st, 2020 2:12am
GetHuman4879061 indicated the issue is not fixed yet.
Jun 4th, 2020 12:44pm