ROBLOX Customer Service Issues

My account, Carnival 14, got unexpectedly banned from Roblox, and I'm not sure why since I haven't been active for a couple of days. I really need to be unbanned so I can play with my friends. I have 14 Robux and items I don't want to lose. Please assist in unbanning my account as I'm worried about losing everything. I also have Bloxburg with a good amount of money. I'd appreciate your help to prevent my account from being canceled and losing all my progress. Thank you for your attention to this matter. If needed, you can reach me at [redacted].

My brother bought 80 robux for $1. He used them to purchase items in the game. However, he only had 9 robux left and wanted to earn more. He fell for a scam promising free robux by entering his username and password in a game named "FREE ROBUX." The next day, he discovered his account was hacked. To prevent others from experiencing the same issue, I want to report the scammer's username, "System_26019." The victim was I.I., so please take action! Thank you.

Care Ticket: [redacted]5 Hello, I am having trouble with the assistance provided. Let me explain the situation. I contacted an individual on Instagram with the handle @maelia.free_robux. Although I realize it was unwise to share my account information, her profile gave many indications that she was reliable. I can provide evidence of this later. After messaging her from a separate account, I expressed interest in her offer of free robux. Despite her friendly demeanor, I now understand that hackers often feign friendliness to deceive. After multiple unsuccessful attempts, I changed my password when she could not access my account. Unfortunately, she eventually gained access, altering both my email and password to a disposable email. Since I did not have my phone number linked, I am unable to regain control. I kindly request prompt assistance in recovering my account.

I want to address my recent experience on the platform. I am frustrated that a trade discrepancy occurred unexpectedly, resulting in the loss of my in-game items. I have been an active player since [redacted] and never encountered this issue before. The player involved claimed to use JavaScript to trick me into a trade, resulting in the disappearance of over $1,[redacted] worth of items I had worked hard to acquire. Despite attempts to contact a review team for two months, I have not received assistance. I am aware of the platform's policy regarding rollbacks but ask for a review team to investigate this incident and potentially restore my account to a previous state. I appreciate your attention to this matter. - TheHeadlessDullahan

I understand your frustration and disappointment regarding the situation that unfolded unexpectedly. It seems like a distressing experience, especially as it involves items and progress you've accumulated since [redacted]. Requesting a review team to investigate the trade discrepancy that led to items missing from your account, amounting to over $1,[redacted], is reasonable. It's important to clarify misunderstandings and address issues like these promptly. Hopefully, a thorough review can shed light on what occurred and potentially restore your account to a previous state if feasible. Stay patient and persistent in seeking resolution. Your dedication to engaging with this matter for two months showcases your commitment to resolving the issue. Keep advocating for your case to ensure a fair assessment and possible resolution.

Username de Roblox: flordecuba. Mi cuenta de correo es digat2011@[redacted]. La otra cuenta pertenece a mi nieta, Giselle, con el usuario giselledigat1234, que está activa. El inconveniente está relacionado con la cuenta de flordecuba, la cual fue desactivada por Roblox. Alegan que una conducta inapropiada fue reportada al reclamar un cargo no autorizado en la tarjeta de crédito. Esta cuenta es de una niña con necesidades especiales, la cual está muy triste por la pérdida de su cuenta. He contactado múltiples veces al soporte técnico de Roblox por problemas previos con la compra de Robux, que no se reflejaron en la cuenta. ¿Cuáles son mis derechos como consumidor en esta situación? ¿Por qué no puedo reclamar si alguien compra sin mi permiso? ¿Es inapropiado exigir los Robux comprados y no recibidos en la cuenta? Estoy sorprendida y molesta por esta situación. Mi nieta necesita su cuenta de Roblox, su refugio durante esta época de crisis mundial. Por favor, ayúdenme a solucionar este problema y a devolverle la cuenta de juegos a la niña. Agradezco su pronta respuesta. ¡Gracias y que Dios los bendiga!

While browsing Instagram, I came across a post promising "likes for robux." Desperate to get more likes, I foolishly shared all my details with them. Later, when I tried to log into my Roblox account to play after watching videos, I couldn't access it. Despite knowing my password by heart, it kept showing as incorrect. I have two accounts, one for fun and one for friends. Unfortunately, I can't recall the email I used for the account created when I was nine. Although I know this isn't the correct age for such accounts, my parents allowed it. Please assist me in recovering my account as I had valuable items stored there. My username is glossyjazzythegirl.

Roblox, the issue with the account under the username "flordecuba" and the email "[redacted]" is unresolved. My granddaughter is devastated and very sad. She is a child with special needs. It's disappointing how Roblox scammed her account. It's a rip-off by Roblox to take users' accounts, especially when they complain about the poor service and missing Robux after purchase. Additionally, someone made an unauthorized purchase on my behalf, which I reported to my credit card company. What did Roblox do? They canceled my granddaughter's account. I feel cheated by Roblox. I am upset for my granddaughter, and I want everyone to know how unhelpful Roblox is. They don't address the issues of their subscribers, fans, and followers.

Two days ago, while chatting with a friend on Roblox, not in the game, I received multiple greetings from strangers I hadn't added as friends. Suspecting hacking, I changed my password, secured my account with verification, and removed those unknown friends. Upon review, their accounts appeared suspicious, some possibly stolen or linked to hackers. After addressing this at 2:00am, ensuring the hacker was removed, I safely logged out. During verification, I noticed an email was accessed from New Orleans, Louisiana, potentially the hacker's location. Today, on April 20, [redacted], I faced a smaller raid with banned users greeting me. Unable to unfriend them, their usernames were “MangleThegirlygirl,” “Sans_Destroys,” and “scarletspider9786.” I suspect one of them or the hacker behind them. I've played Roblox for a decade and never encountered this before. I have screenshots and hope for assistance in regaining control of my account. Thank you for your attention and support.

Por favor, necesito ayuda con la cuenta de mi nieta. El nombre de usuario es flordecuba y la dirección de correo es [redacted] La cuenta fue cancelada debido a una disputa de cargo no autorizado de 19.99 en mi tarjeta de crédito. Estoy decepcionada porque Roblox eliminó la cuenta después de la disputa. Aunque perdí dinero, lo importante es que mi nieta disfrutaba de los juegos. Espero que otros desarrolladores creen nuevas plataformas de juego con administradores más comprensivos que respeten los derechos de los consumidores para disputar cargos no autorizados y reclamar compras legítimas. ¡Gracias!

When I first joined Roblox, I was using a different phone. When I set up my account's password, my phone generated a recommended password for me to enhance security and assured it would be saved. Now, with a new phone, I am unable to remember the password as it was a mix of random letters and numbers. I could no longer access my main account after logging out to switch to my spare account. Despite trying the "forgot my password" option and entering the correct email and phone number several times, I still couldn't regain access. I had invested a significant amount of money into this account over the past few months, making it very frustrating to lose. I would greatly appreciate any assistance in recovering my account with the username Lol424812.

My daughter cannot remember changing her account password recently. I used my card for purchases on her now inactive account and would like a refund. The account's current username is "11Sunflqwerz_BBeezy," but it used to be "Sophia22440." I appreciate any help in resolving this issue. The purchases were made with a VISA gift card, and I request a refund to create a new account for my daughter to use. We have not encountered any problems with RÖBLOX before and hope to get all the past purchases refunded promptly. Thank you for your assistance in this matter. Regards, M. Rodriquez

Today, my daughter's account was hacked. Her username, blx3s, was compromised as the hacker changed her name in the game. She suspects it might have been someone she logged in with at a friend's house. Unfortunately, the hacker spent almost [redacted] robux and removed all her animals, causing great distress, especially since it happened on her 10th birthday. We managed to secure the account by enabling 2-step verification and changing the password. However, my daughter is devastated about losing creatures she worked hard to collect. We value her gaming experience and are seeking assistance to identify the culprit and possibly recover her belongings. Any insight or assistance from your end would be highly appreciated. Thank you for your understanding and support.

When I was younger, I used to play ROBLOX a lot in elementary school. My computer got a virus in fourth or fifth grade, and my parents blamed the game. Since then, I stopped playing or occasionally logged in before abandoning my old account. I lost access to the email linked to my original account and forgot the password. I'd like to reconnect with old friends from the game or even play again if possible. My old username is "MRL44," and I'm willing to verify ownership to regain access. Thank you, and I hope everyone is safe and well.

Account Name: Sallytheunicorn90 Email Address: [redacted] Previous Email Address: [redacted] I am reaching out to confirm that the individual using my email address ([redacted]) for this account has been doing so without my authorization. Despite not being acquainted with this user, I discovered that they have been using my email address from the Philippines, a location where I do not reside. As I am not a Roblox user, I would like to request the termination of this account. To prevent the unauthorized individual from accessing the account, I have accessed the Roblox account using my email address and updated it to another one of my email addresses. I am requesting the termination of this account. The use of my email address without consent is a violation of data protection laws. I would appreciate guidance on the next steps to safeguard my personal information and prevent unauthorized individuals from continuing to use it on your platform. Thank you, Sade Paul

Hello, I go by the username not_khaliyah on Roblox. Unfortunately, my account got hacked today at 4:16 AM while playing Pick A Side. Another player, with the username omq_itzyogirlari, asked to be friends in the game and then lured me into sharing my login information by offering to give me Robux. I naively shared my username and password with her, and within 5 minutes, I couldn't access my account anymore. When I tried to log in, it kept saying my username or password was incorrect. I am requesting assistance to regain access to my account, not_khaliyah, and reset my password to my original one, which is "riverdale." I am eager to have my account restored promptly. Thank you for your prompt attention to this matter.

My Roblox account was recently compromised, as I failed to verify my email. After reaching out to Roblox, they provided the following instructions: If you are experiencing a similar issue, kindly contact us through our Support Form using the original billing email associated with your Roblox account. Be sure to mention the ticket number (########) in the description for further assistance. Remember, we can only help you through the verified account owner's email address. Additionally, when purchasing Robux, you may have only been asked for credit/debit card details, but having an associated email is a part of the security measures.

On 4/21/20, I left my computer for a few hours, and when I returned, my Roblox currency had dropped to 0 from [redacted]. Despite refreshing my page, the balance remained at 0. Upon checking my transactions, I discovered that the exact amount ([redacted]) was used to purchase a "Denim Pink Roses Shirt" priced at 28 robux. I reached out to Roblox on the same day but have not received a response yet. I am requesting a full refund of [redacted] robux and the group 93 Walking Out to be reported and banned due to suspicious account activity.

Dear Roblox team, I am reaching out to inform you of an issue with my account. Around a month or two ago, my account, the1progamer223, was hacked without any action on my part. I have the premium builders club membership and possess approximately 10,[redacted] robux. I recall that a year ago, a friend of mine also experienced a hacking incident and was able to retrieve her account by contacting your team. I have attached emails showing receipts for the robux purchases to verify my ownership of the1progamer223. The email I associated with my account is [redacted] I have an important event approaching and would like to engage with my friends on Roblox since we can't meet in person. I trust that your team can assist me with this urgent matter. I appreciate your prompt response. Best Regards, The1progamer223

Username: HubbaBubba348, I recently fell for a scam while trying to get free Robux. Unfortunately, I unwittingly gave out my password, which led to my account being hacked. Despite contacting Roblox support with evidence, no resolution has been provided. I fear for the safety of my account and any associated details. I'm hoping for assistance in regaining access or securing my account from the hacker's control. Thank you in advance for your help. - Isabelle